Service Manager


Using My Items

The My Items workspace is a way for users in the Self-Service portal to track their service requests and issues. They can access their list of items from their home page in the My Open Items pane, or from the My Items workspace.

My Items Workspace

Viewing My Items

1.Log in to the Self Service portal.

2.Open the My Items workspace. A list of records appears.

3.Click on a record to view the details.

Filtering the My Items List

The My Items workspace displays a list of all your open items. You can filter this list so you only see the items that you want to see.

Administrator can view the list for all user's items.

1.Log in to the Self-Service portal.

2.Open the My Items workspace. A list of items appears.

3.In the toolbar area, enter a keyword in the first search text box and press the ENTER key or click the Start Search icon.

My Items Search Area

The matching results are displayed.

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