Service Manager
Creating Hours of Operation Schedule
1.From the Configuration console, click Configure > Organization Profile > Business Hours.
2.Click Add New. The application displays the Add Hours of Operation page.
3.Enter information into the fields.
| Field | Description | 
|---|---|
| Name | A unique name for the hours of operation schedule. | 
| Whole day | Applies the schedule for 24-hour day. | 
| Overnight | Adds this service as an overnight (after business hours) service. | 
| Start | The start and end time of your operation (not applicable if you select Whole day). 
 | 
| End | |
| Time Zone | Your time zone. | 
| Recurrence pattern | The number of occurrences. Select the pattern options according to the chosen interval. Select the interval (daily, weekly, monthly, yearly). | 
| Range of recurrence | The start and end date ranges for this schedule. No end date End after (enter number) occurrences End by (enter date) | 
Hours of operation cannot span over multiple days.
4.Click Save. The application displays the yearly calendar with active days highlighted in blue.
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