Service Manager

Viewing the License Usage Report

Do the following to track the licenses being used in the application.

1.From the Configuration Console, click Build > Reports to open the Reports workspace. The application displays a list of reports.

2.Select the License Usage report. The report appears in a new window showing the data from the time the report was last run.

3.In the Parameter Information section, enter the following:

Field	Description
From Date	The date and time to start the report.
To Date	The date and time to end the report.
On Frequency	The license usage frequency.

4.Click View Report. The application displays the license usage report.

Sample License Usage Report

The License Usage report contains the following information:

Column	Description
UTC Date and Hour	The date and time of usage.
Named License	The number of named licenses available. Named license users can open multiple sessions using the same login information.
Named License In Use	The number of named licenses being used.
Concurrent License	The number of concurrent licenses available.
Concurrent License In Use	The number of concurrent licenses being used.
Self Service Users	The number of licenses for the Self-Service Portal that are being used. This is tracked when a user logs into the Self-Service Portal.