Service Manager

Publishing a Knowledge Article

When a knowledge article goes through the approval process and is approved, the system updates the status of the knowledge article to reviewed. A Knowledge Manager then has the option to review the knowledge article again or promote it to the "Published" status.

Only a Knowledge Manager can promote an article to the "Published" status.

1.Log in to Service Manager as a Knowledge Manager.

2.Open the Knowledge workspace or select the Knowledge tab in a parent business object.

3.Select the knowledge article.

4.From the Status field drop-down list, select Published or click Publish Knowledge Article from the toolbar.

The system updates the Published Date field with the current date.