Service Manager

Configuring the List Control

Placing the List Onto the Form

1.Log in to Service Manager as a Service Owner.

2.Open a request offering.

3.Click the Design request form tab.

4.Drag the List control from the right pane onto the form. See Creating a Request Offering.

5.Enter a label and description for the list.

6.Click the edit icon next to the label. The Item Configuration Editor opens.

Creating a Custom List

You can create a pick list based on a custom list of items that you define. You can associate each custom list item with an image so that an item's image displays when a user selects the item.

1.In the Item Configuration Editor, expand PICK LIST.

Pick List

2.Choose Custom, then click the Add icon . The system displays the option fields.

3.Enter information into the fields.

4.Repeat to add more list items as needed.

5.Click OK.

Creating a Validation List

You can create a pick list generated dynamically based on a validation list. You can use various fields associated with the validation object to enhance the list and not just the description field.

1.In the Item Configuration Editor, expand PICK LIST.

Validation List

2.Choose Validation list. The system displays the validation fields.

3.Enter information into the fields.

4.Repeat to add more items as needed.

5.Click OK.

Specifying Image Details

When you use the image control to display an image as a field, you can specify a file to use for a static image or a field on the current form to use as the basis for a dynamically generated image. You can also specify image height and width, and whether it has a border.

1.Open the Item Configuration Editor for an image control and expand the Field Options area.

Field Options

2.In the Static/default image field, select an image file. Images are available only if you have already added them to the attachment repository through the Form Designer Tools Attachment tab.

3.In the Trigger field from which to dynamically set image field, select the field from the current form that determines which image file is used.

The drop-down list in this field is based on one or more pick lists that are defined in drop-down list controls on the current request form, and are configured to use images. At least one such pick list must exist on this form for the field described here to display a populated drop-down list.

4.Specify image dimensions (in pixels) in the Max Width and Max Height fields. These fields can have a maximum value of 250.

5.Select Border if the image has a border.

6.Click OK.