Problem Quick Actions

Updates all of the incidents linked to the problem and moves them to the status of resolved. Copies the workaround information from the problem to the Resolution Detail tab of the incidents.

Updates all of the incidents linked to the problem and moves them to the status of resolved. Copies the resolution information from the problem to the Resolution Detail tab of the incidents.

Creates a new change from the problem record.

Updates the Cost field of the problem by rolling up the cost of all completed tasks that are associated with the problem.

Creates a new knowledge article based on the contents of the current problem.

Closes all incidents related to the current problem.