User Help - Introduction

This help is intended for users in the IT support staff or similar roles such as Service Desk Analyst, Service Desk Manager, Problem Manager, Change Manager, and HR Manager, who would typically manage Service Requests, Incidents, Problems, Changes, etc. It details how to use the different workspaces in Ivanti Service Manager.

If you are an Administrator looking for information on how to configure and setup the application, see Configuring Service Manager. And if you are an employee or an external customer looking for information on how to use the Self Service portal, see Getting Started with Self Service portal.

Getting Started

Navigate, sort, find, and chat. For all users.

Using the Service Desk Console

Add, modify, delete, and print data. For Service Desk Analysts, Service Desk Managers, and Service Owners.

New Features

Which features have been recently added or enhanced?

How Do I?

Where can I find real-world scenarios for using Ivanti Service Manager?

Best Practices

What is the best way to take advantage of ITIL best practices?