Default Business Object Templates
These templates can be used for creating business objects.
•Default Incident Templates
•Default Change Templates
•Default Release Templates
Default Incident Templates
•Account Lockout -- Domain
•Account Lockout -- HR System
•Backup Failure
•Cannot Access Shared Drive
•Cannot Open Microsoft Outlook
•Desktop Application Failure
•Email Access on Mobile Device
•No Dial Tone on My Phone
•PC is Very Slow
•Printer Out of Toner
•Printer Paper Jam
•Voicemail Problem
•VPN Connection Failure
Account Lockout -- Domain
Status |
Active |
Service |
Desktop service |
Category |
Account lockout |
Urgency |
Medium |
Impact |
Medium |
Summary |
Cannot log into Windows |
Account Lockout -- HR System
Status
|
Active
|
Service
|
HR system
|
Category
|
Account lockout
|
Urgency
|
Medium
|
Impact
|
Low
|
Summary
|
Cannot log into performance review system
|
Backup Failure
Status
|
Logged
|
Service
|
Data Service
|
Category
|
Data Loss
|
Urgency
|
Medium
|
Impact
|
Medium
|
Summary
|
Daily backup failure
|
Cannot Access Shared Drive
Status
|
Active
|
Service
|
Desktop Service
|
Category
|
Network Folder Failure
|
Urgency
|
Medium
|
Impact
|
Medium
|
Summary
|
Cannot access shared drive
|
Cannot Open Microsoft Outlook
Status |
Logged |
Service |
Email Service |
Category |
Client Failure |
Urgency |
Medium |
Impact |
Low |
Summary |
Cannot open Outlook |
Desktop Application Failure
Status |
Active |
Service |
Desktop Service |
Category |
Application Error |
Urgency |
Medium |
Impact |
Medium |
Summary |
Desktop application failure |
Email Access on Mobile Device
Status |
Active |
Service |
Mobile Communication |
Category |
Connection failure |
Urgency |
Medium |
Impact |
Low |
Summary |
Email problem on mobile smart phone |
No Dial Tone on My Phone
Status |
Active |
Service |
Desktop Service |
Category |
No Dial Tone |
Urgency |
High |
Impact |
Low |
Summary |
No dial tone on my desktop phone |
PC is Very Slow
Status |
Active |
Service |
Desktop Service |
Category |
Performance issue |
Urgency |
Medium |
Impact |
Low |
Summary |
PC is very slow |
Printer Out of Toner
Status |
Active |
Service |
Desktop Service |
Category |
Printer failure |
Urgency |
High |
Impact |
High |
Summary |
Printer out of toner |
Printer Paper Jam
Status |
Active |
Service |
Desktop Service |
Category |
Printer failure |
Urgency |
High |
Impact |
High |
Summary |
Printer is jammed |
Voicemail Problem
Status |
Active |
Service |
Desktop Service |
Category |
Telephone failure |
Urgency |
Medium |
Impact |
Low |
Summary |
Voicemail problem |
VPN Connection Failure
Status |
Active |
Service |
Mobile Communication |
Category |
Connection failure |
Urgency |
High |
Impact |
Low |
Summary |
VPN connection failed |
Default Change Templates
•Create Mail Archive for MS Exchange Mail Folder
•Install Approved Software Package
•MS Security Patch Install for Windows Servers
•Replace Printer Accessory
•Server Reboot
•Server Relocation
•Standard
•Update Antivirus Files
•Emergency
•Major
•Minor
•Significant
Create Mail Archive for MS Exchange Mail Folder
Team |
Change Enablement |
Status |
Logged |
Type |
Standard |
Category |
Storage |
Justification |
Scheduled maintenance |
Urgency |
Low |
Impact |
Low |
Summary |
Create mail archive for Microsoft Exchange mail folder |
Description |
Standard change: Create mail archive for Microsoft Exchange mail folder |
Install Approved Software Package
Team |
Change Enablement |
Status |
Logged |
Type |
Standard |
Category |
Software |
Justification |
Enhancement |
Urgency |
Low |
Impact |
Low |
Summary |
Install approved software package |
Description |
Standard change: Install approved software package |
MS Security Patch Install for Windows Servers
Team |
Change Enablement |
Status |
Logged |
Type |
Standard |
Category |
Software |
Justification |
Enhancement |
Urgency |
Low |
Impact |
Low |
Summary |
Microsoft security patch install for Windows servers |
Description |
Standard change: Microsoft security patch install for Windows servers |
Replace Printer Accessory
Team |
Change Enablement |
Status |
Logged |
Type |
Standard |
Category |
Network Device |
Justification |
Scheduled maintenance |
Urgency |
Low |
Impact |
Low |
Summary |
Replace printer accessory |
Description |
Standard change: Replace printer accessory |
Server Reboot
Team |
Change Enablement |
Status |
Logged |
Type |
Standard |
Category |
Computer |
Justification |
Unscheduled maintenance |
Urgency |
Medium |
Impact |
Low |
Summary |
Server reboot |
Description |
Standard change: Server reboot |
Server Relocation
Team |
Change Enablement |
Status |
Logged |
Type |
Standard |
Category |
Computer |
Justification |
Enhancement |
Urgency |
Low |
Impact |
Low |
Summary |
Server relocation |
Description |
Standard Change: Server Relocation |
Standard
Team |
Change Enablement |
Status |
Logged |
Type |
Standard |
Urgency |
Medium |
Impact |
Medium |
Update Antivirus Files
Team |
Change Enablement |
Status |
Logged |
Type |
Standard |
Category |
Software |
Justification |
Enhancement |
Urgency |
Low |
Impact |
Low |
Summary |
Update antivirus definition files |
Description |
Standard change: Update antivirus definition files |
Emergency
Team |
Change Enablement |
Status |
Logged |
Type |
Emergency |
Urgency |
High |
Impact |
High |
Major
Team |
Change Enablement |
Status |
Logged |
Type |
Major |
Urgency |
Medium |
Impact |
Medium |
Minor
Team |
Change Enablement |
Status |
Logged |
Type |
Minor |
Urgency |
Low |
Impact |
Low |
Significant
Team |
Change Enablement |
Status |
Logged |
Type |
Significant |
Urgency |
Medium |
Impact |
Medium |
Default Release Templates
•Emergency
•Major Master Location-Based Release
•Major Master Feature-Based Release
•Major Phase Feature-Based Release
•Major Phase Location Based Release
•Major Standalone Release Template
•Minor Release Template
•Office 2010 Deployment
•Windows 7 Migration
•Windows Server 2008 Security Patch Deployment
Emergency
Status |
Draft |
Type |
Emergency |
Team |
Release Management |
Urgency |
High |
Impact |
High |
Major Master Location-Based Release
Status |
Draft |
Type |
Major |
Scope |
Master |
Phase |
Location-based |
Team |
Release Management |
Urgency |
Medium |
Impact |
Medium |
Major Master Feature-Based Release
Status |
Draft |
Type |
Major |
Scope |
Master |
Phase |
Feature-based |
Team |
Release Management |
Urgency |
Medium |
Impact |
Medium |
Major Phase Feature-Based Release
Status |
Draft |
Type |
Major |
Scope |
Phase |
Phase |
Feature-based |
Team |
Release Management |
Urgency |
Medium |
Impact |
Medium |
Major Phase Location Based Release
Status |
Draft |
Type |
Major |
Scope |
Phase |
Phase |
Location-based |
Team |
Release Management |
Urgency |
Medium |
Impact |
Medium |
Major Standalone Release Template
Status |
Draft |
Type |
Major |
Scope |
Standalone |
Team |
Release Management |
Urgency |
Medium |
Impact |
Medium |
Minor Release Template
Status |
Draft |
Type |
Minor |
Team |
Release Management |
Urgency |
Low |
Impact |
Low |
Office 2010 Deployment
Project Name |
Office 2010 deployment |
Description |
Office 2010 deployment |
Status |
Draft |
Type |
Major |
Team |
Release Management |
Urgency |
Medium |
Impact |
Medium |
Windows 7 Migration
Project Name |
Windows 7 Migration |
Description |
Windows 7 Migration |
Status |
Draft |
Type |
Major |
Team |
Release Management |
Urgency |
Medium |
Impact |
Medium |
Windows Server 2008 Security Patch Deployment
Project Name |
Windows Server 2008 security patch deployment |
Description |
Windows Server 2008 security patch deployment |
Status |
Draft |
Type |
Major |
Scope |
Standalone |
Team |
Release Management |
Urgency |
Medium |
Impact |
High |