Initially Configuring Neurons for ITSM
Neurons for ITSM has a built-in wizard to help you set up the application to meet your organization's needs. Before you begin, though, it's important to understand your organizational structure, workflows, and security and network constraints. This section describes what information you'll need and how to use the wizard to perform the initial configuration for Neurons for ITSM.
•Configuring Mobile Notifications
•Working with Web Service Script Integration
•Working with Event Management
•Working with Service Availability Management
•Integrating with the SolarWinds® Log & Event Manager
•Configuring the Salesforce.com Integration
•Working with Global Constants
•Setting Up Hours of Operation
•Using the Clipboard Data Plugin
•Importing Knowledge Articles from Other Systems Using the Knowledge Uploader (Knowledge Import Tool)
•Using the Ivanti Neurons for ITSM Development Project