Default Global Constants

The following global constants are used throughout Neurons for ITSM. See Working with Global Constants for information about using global constants.

Name	Default Value	Type	Description
AdminEmailAddress	[email protected]	Text	Default email address for the administrator.
AntiMalwareScanForAttachmentsEnabled	False	Boolean	Enables or disables the Antimalware Scan Interface. To scan and detect the malware content in a file during file upload.
API_White_Listing_Enable	False	Boolean	Show or hide the IP Whitelisting feature.
AppDevEmailAddress	[email protected]	Text	For development use.
ArchiveAge	180	Number	Any records older than this number of days will be considered for archive.
ChatEnabled	False	Boolean	Enables or disables the Chat feature.
Config Homepage for ESM	False	Boolean	Enables the Config Homepage for ESM.
Config Homepage for MSP	False	Boolean	Enables the Self Service configuration based on OrgUnits (for MSP customers).
DefaultComputerProvApprover	[email protected]	Text	Default approver for computer provisioning through Ivanti Desktop and Server Management (Ivanti DSM).
DefaultFromAddress	[email protected]	Text	Default approver for software installations through Ivanti DSM.
DefaultKBFeedbackIncidentOwner	ETrout	Text	Default owner value for a closed incident created by the knowledge feedback.
DefaultKBFeedbackIncidentTeam	Service Desk	Text	Default team value for a closed incident created by the knowledge feedback.
DefaultSurveyID	E7146EFB-7700-4FB3-84A7-699100925528	Text	Default survey ID.
DefaultSurveyName	Sample Survey	Text	Default survey name.
DefaultSWInstallationApprover	[email protected]	Text	Default approver for software installations through Ivanti DSM.
DisableDataChangeLogs	False	Boolean	Transaction audit logs; disables all create, update, and delete logging.
DisableDataViewLogs	False	Boolean	Transaction audit logs; disables all view logging.
Enable Chat Incident Creation as RFI	False	Boolean	Enables chat incident creation as RFI.
Enable Remote Control Integration	True	Boolean	Enables the ISM - EPM Remote Control Integration feature .
EnableAutoSelectOnChange	False	Boolean	Applicable for the new Mobile Analyst users only. Automatically fill the value in picklist if one value is returned when the value is changed.
EnableAutoSelectOnLoad	False	Boolean	Applicable for the new Mobile Analyst users only. Automatically fill the value in picklist if one value is returned when the view is loaded.
EnableExchangeCalendar	True	Boolean	Enables or disables Exchange Calendar Integration.
EnableMSPUserValidation	True	Boolean	Enables or disables MSP user validation.
EnableNeuronsForHealing	False	Boolean	Enables or disables the Neurons for Healing feature.
EnableNeuronsSyncByAPI	False	Boolean	This is the Beta feature. Enable only after consulting with the Ivanti support team.
EnableRecordLocking	False	Boolean	Enables or disables record locking/visual warning.
EnableVoiceFlash	0	Number	Enables or disables Flash.
EnableSelfServiceMobilePerformanceImprovements	False	Boolean	Enables or disables Self Service Mobile Performance Improvements feature.
Endpoint Manager Import_Update Status During Device Update	False	Boolean	Enables to update the CI status field during device update.
ExportMailBody	ExportMailBody	Text	Export mail body (saved search export).
ExportMailSubject	ExportMailSubject	Text	Export mail subject (saved search export).
IncidentSurveyFreq	5	Number	Defines the frequency for incident surveys.
ITEmailAddress	[email protected]	Text	Default IT email address.
ivnt_ProductCatalogThreshold	0	Number	Applicable for the Asset Management users only. Threshold to bypass approval for product catalog items.
ivnt_PurchaseOrderThreshold	0	Number	Applicable for the Asset Management users only. Threshold to bypass approval for purchase order.
ListenerEmailAddress	[email protected]	Text	Default address for Email listener.
MaxTransactionAuditLogAge	30	Number	Transaction audit logs; specifies the age in days at which log entries are purged.
MQJournalArchivePeriod	7	Number	Deletes the Days Message Queue Journal entries after 7 days.
MSTeamsIntegrationEnabled	False	Boolean	Enables or disables the Microsoft Teams Integration feature.
OLAEnabled	True	Text	Enables or disables operational level agreement-driven escalation for tasks.
QAEmailAddress	[email protected]	Text	Default QA email address.
Rapid7 API Key	-	Text	Default API Key for Rapid7 Integration.
RecordLockingTimeOutValue	30	Number	Timeout value for record locking/visual warning in minutes.
SCAutoSaveTimeout	3	Number	Autosaves every 0-N minutes. The default is every 3 minutes. To disable, set to 0 (zero). See Configuring the Save For Later Feature.
SCDisableSaveForLater	True	Boolean	Enables or disables the save for later feature. Set to true to hide the Save For Later button. See Configuring the Save For Later Feature.
SearchMetrics	True	Boolean	Flag for capturing search metrics.
ServiceDeskEmailAddress	[email protected]	Text	Service desk email address.
ServiceDeskMgrEmailAddress	[email protected]	Text	Service desk manager email address.
ServiceDeskMgrTeam	service desk	Text	Service desk manager team.
ServiceLevelManagerLoginID	Admin	Text	Default login ID.
ServiceReqSurveyFreq	5	Number	Defines the frequency for the service request survey.
Show Asset Custom Attributes	False	Boolean	Show or hide the Asset Custom Attributes tab.
Show DSM Integration Feature	False	Boolean	Show or hide the DSM Integration feature.
Show Master Incident Feature	False	Boolean	Show or hide the Master Incident feature.
Show Reorder level and Reorder Quantity	False	Boolean	Show or hide the Reorder level and Reorder quantity.
Show Resource Management Feature	True	Boolean	Show or hide the Resource Management feature.
ShowRequestOfferingConfirmationDialog	True	Boolean	Show or hide the Request Offering Confirmation dialog.
SLAEnabled	True	Boolean	Enables or disables the service level agreement-driven escalation for incidents and service requests. The service level agreement calculation is based on this global constant by default. If the value is false (default), the service level agreement is not associated with incidents and service requests that have been created. If the value is true, the service level agreement is associated with incidents and service requests.
SLTDeliveryComplianceTarget	90	Number	Service level target delivery compliance target default for creating a default package.
SLTDeliveryTargetDurationDays	5	Number	Service level target delivery target duration days default for creating a default package.
SLTDeliveryTargetDurationHrs	0	Number	Service level target delivery target duration hours default for creating a default package.
SLTDeliveryTargetDurationMin	0	Number	Service level target delivery target duration minutes default for creating a default package.
SLTResolutionComplianceTarget	90	Number	Service level target resolution compliance target default for creating a default package.
SLTResolutionTargetDurationDays	5	Number	Service level target resolution target duration days default for creating a default package.
SLTResolutionTargetDurationHrs	0	Number	Service level target resolution target duration hours default for creating a default package.
SLTResolutionTargetDurationMin	0	Number	Service level target resolution target duration minutes default for creating a default package.
SLTResponseComplianceTarget	90	Number	Service level target response compliance target default for creating a default package.
SLTResponseTargetDurationDays	3	Number	Service level target response target duration days default for creating a default package.
SLTResponseTargetDurationHrs	0	Number	Service level target response target duration hours default for creating default package.
SLTResponseTargetDurationMin	0	Number	Service level target response target duration minute default for creating default package.
SSMFavoritesEnabled	False	Boolean	Enables or disables the favorites feature in Self Service Mobile interface.
TrainingEmailAddress	[email protected]	Text	Used for training.
UserDeactivationDuration	5184000	Number	As per Fedramp standard, sets the duration to automatically deactivate users who do not log in to Neurons for ITSM.