Installer Downloads

The Neurons for ITSM Discovery components, such as client agents, can be installed in two main ways: through a gateway or by downloading an agent directly to a computer. The second option includes installing the client agent to a computer (client) that is not connected to the network using the remote installation option. The following covers information about the agents, the options available to install them, and what to consider before selecting an installation method.

For instances where a remote agent is installed (to a computer that is not directly connected to the network) or if an agent is installed directly to a computer, the computers connect to and send their data directly to the Discovery database. This is not always an optimal scenario as it may create unwanted network traffic that compromises the available bandwidth. Consider instead deploying agents through a gateway. For more information about gateways and deploying them, see Installing a Gateway from the Command Line.

Even when installing client agents to computers with UNIX, Linux, or iOS (Macintosh) operating systems, the gateway must be installed on a Windows machine. Discovery currently supports client agents for the following operating systems:

Operating System Versions Supported
Windows

7, 8/8.1, 10

Server versions: 2003, 2008, 2008R2, 2012, and 2012R2
Mac iOS OSX (10.x)
UNIX AIX, HP-UX, Solaris
Linux Ubuntu, RedHat, SUSE

The list of installer downloads are given below:

This package enables easy mass deployment of the client using software distribution tools such as DSM, SCCM or Active Directory policies. Using this method, the Discovery client is automatically installed to all clients logging into the domain. Their inventory data is then sent to Neurons for ITSM. This option will use a gateway to collect and forward the information to the Discovery database.

The permissions to the Neurons for ITSM agent deployment share are set to allow domain computers and users read access.

1.From the Configuration, click Extend > Ivanti HEAT Discovery.

2.Click the installer to begin the installation.

3.Optional. Check Associate with an OU upon installation, then choose an organizational unit. The organizational unit is automatically associated upon installation.

When specifying a default organizational unit when installing the gateway, ensure that the computer that you are using to install the gateway does not already have a configuration item record in Neurons for ITSM.

4.Click the title to download the MSIPackage file to your local machine. The download confirmation window opens.

5.Choose Save File to place it into your preferred directory, then click OK. The file downloads.

6.Extract the zip file and follow the instructions in the enclosed readme.txt file.

During installation you have the option to change the default location for the log files.

This package enables you to install client agents on remote computers (not consistently connected to your intranet) running Microsoft Windows.

The client agent installation requires local administrator permissions.

1.From the Configuration, click Extend > Ivanti HEAT Discovery.

2.Click the installer to begin the installation.

3.Optional. Check Associate with an OU upon installation, then choose an organizational unit. The organizational unit is automatically associated upon installation.

When specifying a default organizational unit when installing the gateway, ensure that the computer that you are using to install the gateway does not already have a configuration item record in Neurons for ITSM.

4.Click the title to download the ClientSetup file to your local machine. The download confirmation window opens.

5.Choose Save File to place it into your preferred directory, then click OK. The file downloads.

6.Provide the file to your remote users (generally via email). The users execute the file from their computers.

This package installs the gateway software needed to work with Discovery.

1. From the Configuration, click Extend > Ivanti HEAT Discovery.

2.Click the installer to begin the installation.

3.Optional. Check Associate with an OU upon installation, then choose an organizational unit. The organizational unit is automatically associated upon installation.

When specifying a default organizational unit when installing the gateway, ensure that the computer that you are using to install the gateway does not already have a configuration item record in Neurons for ITSM.

4.Click the title to download the GatewaySetup file to your local machine. The download confirmation window opens.

5.Choose Save File to place it into your preferred directory, then click OK. The file downloads.

6.Double-click the .exe file to run the gateway installation.

During installation you have the option to change the default location for the log files.

This package installs the gateway data center edition. The data center edition comes with additional auditing capabilities that are not available on a gateway. See Working with Gateways for more information.

1. From the Configuration, click Extend > Ivanti HEAT Discovery.

2.Click the installer to begin the installation.

3.Optional. Check Associate with an OU upon installation, then choose an organizational unit. The organizational unit is automatically associated upon installation.

When specifying a default organizational unit when installing the gateway, ensure that the computer that you are using to install the gateway does not already have a configuration item record in Neurons for ITSM.

4.Click the title to download the GatewayDSetup file to your local machine. The download confirmation window opens.

5.Choose Save File to place it into your preferred directory, then click OK. The file downloads.

6.Double-click the .exe file to run the gateway data center installation.

During installation you have the option to change the default location for the log files.

You can discover and audit Windows computers that have no connection to the network or the internet by using the Discovery Windows client agent standalone package. Using the Windows client agent standalone package you can:

•Audit one or more computers that are not connected to a network or to the internet.

•Add the computers to your organizational unit structure.

•View and update data related to the standalone machines.

You can only access the standalone package from the Configuration.

Follow these steps to download the standalone package:

1.From the Configuration, click Extend > Ivanti HEAT Discovery.

2.Select Download Windows Client Agent Standalone Package.

3.Download the package.

4.Extract the executable to a USB device.

5.Insert the USB device on each standalone computer and double-click HeatAudit.exe to run the audit. The application informs you when the audit is completed, and displays the path where the audit file was saved. If you scan multiple computers, the audit will create separate audit files for each computer.

6.After the computers have been audited, upload the data to Discovery by doing the following:

a. Insert the USB drive containing the encrypted data into a machine connected to the network, that has access to Discovery.
b. Open the folder and double-click HeatPost.exe.

A configuration item is created for each machine, and the newly discovered, unconnected computers appear under the root organizational unit.

7.Move the computers from the root to associate them with an organizational unit.

8.To update the information for the configuration item record, rescan the unconnected machines and upload the data.

1. From the Configuration, click Extend > Ivanti HEAT Discovery.

2.Click the installer to begin the installation.

3.To associate the installer with an organizational unit, check Associate with an OU upon installation, and select an organizational unit, if needed.

4.Click the title to download the heatclient_osx zip file to your local machine. The download confirmation window opens.

5.Choose Save File to place it into your preferred directory, then click OK. The file downloads.

6.Extract the zip file and follow the instructions in the install.txt file.

The AIX installer installs clients agents for machines running AIX. The installer checks for 32-bit support libraries for 64-bit machines.

1. From the Configuration, click Extend > Ivanti HEAT Discovery.

2.Click the installer to begin the installation.

3.Click the title to download the saasclient_aix zip file to your local machine. The download confirmation window opens.

4.Choose Save File to place it into your preferred directory, then click OK. The file downloads.

5.Extract the zip file and follow the instructions in the install.txt file.

6.The installer alerts you if the 32-bit support libraries are not found.

•Enter y to have the installer find and install the libraries from the internet.

•Enter N to terminate the installation, manually install the libraries then restart the client installer.

The HP-UX agent installs client agents on computers running HP-UX. The installer checks for 32-bit support libraries for 64-bit machines.

1.From the Configuration, click Extend > Ivanti HEAT Discovery.

2.Click the installer to begin the installation.

3.Click the title to download the saasclient_hpux zip file to your local machine. The download confirmation window opens.

4.Choose Save File to place it into your preferred directory, then click OK. The file downloads.

5.Extract the zip file and follow the instructions in the install.txt file.

6.The installer alerts you if the 32-bit support libraries are not found.

•Enter y to have the installer find and install the libraries from the internet.

•Enter N to terminate the installation, manually install the libraries then restart the client installer.

The RedHat agent installs client agents on computers running RedHat. The installer checks for 32-bit support libraries for 64-bit machines.

1.From the Configuration, click Extend > Ivanti HEAT Discovery.

2.Click the installer to begin the installation.

3.Click the title to download the saasclient_redhat zip file to your local machine. The download confirmation window opens.

4.Choose Save File to place it into your preferred directory, then click OK. The file downloads.

5.Extract the zip file and follow the instructions in the install.txt file.

6.The installer alerts you if the 32-bit support libraries are not found.

•Enter y to have the installer find and install the libraries from the internet.

•Enter N to terminate the installation. Manually install the libraries by using the following procedure:

To manually enable 32-bit support for 64-bit machines, you can run the following command to install the libraries before installing the client agent: sudo yum -y install glibc.i686.

The -y option answers yes to any questions asked during the installation.

Once installation is completed, check that the glibc.i686 library is installed by using the following command: yum list installed | grep glibc.i686.

7.Restart the client agent installer.

The Solaris agent installs client agents on computers running Solaris.

1. From the Configuration, click Extend > Ivanti HEAT Discovery.

2.Click the installer to begin the installation.

3.Click the title to download the saasclient_solaris zip file to your local machine. The download confirmation window opens.

4.Choose Save File to place it into your preferred directory, then click OK. The file downloads.

5.Extract the zip file and follow the instructions in the install.txt file.

6.Additionally, for Solaris v10 or later, modify the saasdiscovery file as follows:

•Search for and find the line: zpid=`ps -deaf | grep saasdisc | grep -v saasdiscovery | awk '{ print $2 }'`

•Modify it to: zpid=`ps -e | grep saasdisc | grep -v saasdiscovery | grep -v pst | awk '{ print $1 }'`

To install client agents on computers running SUSE, download the SUSE client agent archive from this link. After it is downloaded, extract its contents including an install.txt file that contains more detailed installation instructions.

1.Click the title to download the saasclient_suse zip file to your local machine. The download confirmation window opens.

2.Choose Save File to place it into your preferred directory, then click OK. The file downloads.

3.Extract the zip file and follow the instructions in the install.txt file.

To install client agents on computers running Ubuntu, download the Ubuntu client agent. Once it is downloaded, extract its contents including an install.txt file that contains more detailed installation instructions. The installer checks for 32-bit support libraries for 64-bit machines.

1. From the Configuration, click Extend > Ivanti HEAT Discovery.

2.Click the installer to begin the installation.

3.Click the title to download the saasclient_ubuntu zip file to your local machine. The download confirmation window opens.

4.Choose Save File to place it into your preferred directory, then click OK. The file downloads.

5.Extract the zip file and follow the instructions in the install.txt file.

6.The installer alerts you if the 32-bit support libraries are not found.

•Enter y to have the installer find and install the libraries from the internet.

•Enter N to terminate the installation. Manually install the libraries by using the following procedure:

7.To manually enable 32-bit support for 64-bit UBUNTU/Debian, you can run the following command prior to installing the agent: sudo apt-get install libc6-i386.

Ubuntu 15.04 is not supported as it is not a LTS (Long Term Support) release. However Ubuntu release 14.04 (and previous) are supported.

8.Restart the client agent installer.