Chat Zone

The Chat Zone is the workspace used to chat with one or more people at a time which helps ease communication between users.

The following are the features of the Chat Zone:

•You do not automatically see chats sent to you unless you open the Social Board workspace or you have the Chat Zone open.

•You can only have ten conversations in the Chat Zone at one time.

•After you have opened the Social Board workspace (which activates the Chat Zone), you can close the Social Board workspace and continue to send and receive chats.

Accessing the Chat Zone

1.Log in to Neurons for ITSM.

2.Open the Social Board workspace.

3.The Chat Zone automatically appears on the right side of the Social Board workspace.

You will see Chat Zone only if it is enabled for your user role. To enable, contact your Administrator.

4.To hide/show the Chat Zone, toggle the sidebar handle.

Using the Chat Zone

1.Log in to Neurons for ITSM.

2.Open the Social Board workspace.

3.Click Start new conversation in the Chat Zone to begin a chat.

4.To add users, do the following:

a.

Click Add Person and enter the name of the person to chat with.

b.

Click Add.

c.

Repeat to add more users to the conversation. There is no limit to the number of users that can be added.

5.Type a message in the message box and press the ENTER key to publish the message.

•Public conversations have a white background.

•Private conversations have a blue background.

6.To minimize the conversation - click the arrow icon on the conversation header. Click again to toggle expand.

7.To remove the conversation - click the arrow icon on the conversation header and then click the Remove conversation from the Chat Zone icon .

Floating a Conversation from the Chat Zone

After you have published a conversation, you can drag it over other windows so that you can monitor a specific conversation.

1.Log in to Neurons for ITSM.

2.Open the Social Board workspace.

3.Click to minimize the conversation and then click the pop out conversation into the separate window icon .

4.Hold and drag the conversation header to the location of your choice.

5.To dock it back into the Chat Zone, hold and drag the conversation header and place it on the Chat Zone.

Chatting with a Team, Group, or Role

You can have a conversation at the team level in the Chat Zone (as well as in the Social Board). You can only chat with teams, groups, or roles of which you are a member.

Before chatting with your team, group, or role members, you must start the conversation on the Social Board.

1.Log in to Neurons for ITSM.

2.Open the Social Board workspace.

3.Enter a message in the text box.

4.Click Add group.

5.Choose a team, group, or role from the drop-down list, then click Add.

6.Click Share. The message appears on the Social Board workspace and the conversation is submitted to the team.

7.Click the chat icon in the message window, and the conversation appears in the Chat Zone.

You can continue chatting with the group from the Chat Zone.