Visual Warning for Opened Records

The system displays a warning message at the top of the screen when you open the record, indicating that another user is viewing or editing the same record. You can use this feature for any business object.

Following are the steps to setup and use this feature:

Once you're finished configuring all the above settings, refresh the browser for the feature to take effect.

Locking of records and additional configurations are planned for later releases, hence the Global Constant is named as "Record Locking.

Applicable to on-premise customers

This feature will use the Redis server if it is available in the Neurons for ITSM infrastructure. For On-Premise, if Redis server is not available, record locking will use the existing Neurons for ITSM Database.