Default Global Constants

The following global constants are used throughout Neurons for ITSM. See Working with Global Constants for information about using global constants.

Name

Default Value

Type

Description

AdvancedProjectEdit

False

Boolean

Ability to reopen/edit the package.

API_White_Listing_Enable

False

Boolean

Show or hide the IP Whitelisting feature.

AppDevEmailAddress

[email protected]

Text

For development use.
ArchiveAge 180 Number Any records older than this number of days will be considered for archive.

ChatEnabled

False

Boolean

Enables or disables the Chat feature.

Config Homepage for ESM

False

Boolean

Enables the Config Homepage for ESM.

Config Homepage for MSP

False

Boolean

Enables the Self Service configuration based on OrgUnits (for MSP customers).

DefaultComputerProvApprover

[email protected]

Text

Default approver for computer provisioning through Ivanti Desktop and Server Management (Ivanti DSM).

DefaultFromAddress

[email protected]

Text

Default approver for software installations through Ivanti DSM.

DefaultKBFeedbackIncidentOwner

ETrout

Text

Default owner value for a closed incident created by the knowledge feedback.

DefaultKBFeedbackIncidentTeam

Service Desk

Text

Default team value for a closed incident created by the knowledge feedback.

DefaultSurveyID

E7146EFB-7700-4FB3-84A7-699100925528

Text

Default survey ID.

DefaultSurveyName

Sample Survey

Text

Default survey name.

DefaultSWInstallationApprover

[email protected]

Text

Default approver for software installations through Ivanti DSM.

DisableDataChangeLogs False Boolean Transaction audit logs; disables all create, update, and delete logging.
DisableDataViewLogs False Boolean Transaction audit logs; disables all view logging.

Enable Chat Incident Creation as RFI

False

Boolean

Enables chat incident creation as RFI.

Enable Remote Control Integration

True

Boolean

Enables the ISM - EPM Remote Control Integration feature .

EnableAdvancedScheduleEntry

Fals

Boolean

Enable or disable the additional features for Schedule Entry.

EnableAutoSelectOnChange

False

Boolean

Applicable for the new Mobile Analyst users only. Automatically fill the value in picklist if one value is returned when the value is changed.

EnableAutoSelectOnLoad

False

Boolean

Applicable for the new Mobile Analyst users only. Automatically fill the value in picklist if one value is returned when the view is loaded.

EnableCardConfiguration

True

Boolean

Enable or disable the card configuration for New Analyst or Asset Manager Interface.

EnableClientSideValidationforReadOnly

True

Boolean

Enables client-side validation for read-only fields.

EnableEnforceHttpsFRSHEATAuthentication

False

Boolean

Enables enforcing HTTPS for FRS HEAT authenticaiton.

EnableEnhancedObjectPermission

False

Boolean

Enables you to set minimal object permissions for a role

EnableExchangeCalendar

True

Boolean

Enables or disables Exchange Calendar Integration.

EnableInboundEmailTelemetry

False

Boolean

Enable to monitor telemetry data for Inbound Email Service

EnableMSPUserValidation

True

Boolean

Enables or disables MSP user validation.

EnableNeuronsForHealing

False

Boolean

Enables or disables the Neurons for Healing feature.

EnableNeuronsSyncByAPI

False

Boolean

This is a Beta feature. Enable only after consulting with the Ivanti support team.

EnableNewLoggingLDAPImport

False

Boolean

Enables new logging mechanism for LDAP imports.

EnableOutboundEmailTelemetry

False

Boolean

Enable to monitor telemetry data for Outbound Email.

EnableRecordLocking

False

Boolean

Enables or disables record locking/visual warning.

EnableServerSideValidationforReadOnlyFields

True

Boolean

Enable server-side validation for read-only fields. This Global constant is set to True for new OOTB installations, and it is set to False for existing customer upgrades.

EnableStoredExpressionsBeta

True

Boolean

Enable stored expressions on the tenant.

EnableVoiceFlash

0

Number

Enables or disables Flash.

EnableSelfServiceMobilePerformanceImprovements

False

Boolean

Enables or disables Self Service Mobile Performance Improvements feature.

EnableTicketClassification

False

Boolean

Enable or disable the ticket classification feature.

EndChatSessionByAnalysts

False

Boolean

Enable analysts to end chat sessions.

Endpoint Manager Import_Update Status During Device Update

False

Boolean

Enables to update the CI status field during device update.

ExportMailBody ExportMailBody Text Export mail body (saved search export).
ExportMailSubject ExportMailSubject Text Export mail subject (saved search export).

IncidentSurveyFreq

5

Number

Defines the frequency for incident surveys.

ITEmailAddress

[email protected]

Text

Default IT email address.

ListenerEmailAddress

[email protected]

Text

Default address for Email listener.

MaximumFileAttachmentSize

4

Number

Allows the administrator to overwrite the object level max file size.

MaxTransactionAuditLogAge 30 Number Transaction audit logs; specifies the age in days at which log entries are purged.

MQJournalArchivePeriod

7

Number

Deletes the Days Message Queue Journal entries after 7 days.

MSTeamsIntegrationEnabled

False

Boolean

Enables or disables the Microsoft Teams Integration feature.

NeuronsSyncAlert

7

Number

At the specified interval, checks the last import source and runs the webscript.

OLAEnabled True Text Enables or disables operational level agreement-driven escalation for tasks.

QAEmailAddress

[email protected]

Text

Default QA email address.

RecordLockingTimeOutValue

30

Number

Timeout value for record locking/visual warning in minutes.

SCAutoSaveTimeout 3 Number Autosaves every 0-N minutes. The default is every 3 minutes. To disable, set to 0 (zero). See Configuring the Save For Later Feature.
SCDisableSaveForLater True Boolean Enables or disables the save for later feature. Set to true to hide the Save For Later button. See Configuring the Save For Later Feature.

SearchMetrics

True

Boolean

Flag for capturing search metrics.

ServiceDeskEmailAddress

[email protected]

Text

Service desk email address.
ServiceDeskMgrEmailAddress [email protected] Text Service desk manager email address.
ServiceDeskMgrTeam service desk Text Service desk manager team.
ServiceLevelManagerLoginID Admin Text Default login ID.

ServiceReqSurveyFreq

5

Number

Defines the frequency for the service request survey.

Show Asset Custom Attributes

False

Boolean

Show or hide the Asset Custom Attributes tab.

Show DSM Integration Feature

False

Boolean

Show or hide the DSM Integration feature.

Show Master Incident Feature

False

Boolean

Show or hide the Master Incident feature.

Show Reorder level and Reorder Quantity

False

Boolean

Show or hide the Reorder level and Reorder quantity.

Show Resource Management Feature

True

Boolean

Show or hide the Resource Management feature.

ShowRequestOfferingConfirmationDialog

True

Boolean

Show or hide the Request Offering Confirmation dialog.

SIPUserNameEnabled

False

Boolean

Enable or disable SIP username.

SLAEnabled

 

True

Boolean

Enables or disables the service level agreement-driven escalation for incidents and service requests.

The service level agreement calculation is based on this global constant by default.

If the value is false (default), the service level agreement is not associated with incidents and service requests that have been created. If the value is true, the service level agreement is associated with incidents and service requests.

SLTDeliveryComplianceTarget

90

Number

Service level target delivery compliance target default for creating a default package.

SLTDeliveryTargetDurationDays

5

Number

Service level target delivery target duration days default for creating a default package.

SLTDeliveryTargetDurationHrs

0

Number

Service level target delivery target duration hours default for creating a default package.

SLTDeliveryTargetDurationMin

0

Number

Service level target delivery target duration minutes default for creating a default package.

SLTResolutionComplianceTarget

90

Number

Service level target resolution compliance target default for creating a default package.

SLTResolutionTargetDurationDays

5

Number

Service level target resolution target duration days default for creating a default package.

SLTResolutionTargetDurationHrs

0

Number

Service level target resolution target duration hours default for creating a default package.

SLTResolutionTargetDurationMin

0

Number

Service level target resolution target duration minutes default for creating a default package.

SLTResponseComplianceTarget

90

Number

Service level target response compliance target default for creating a default package.

SLTResponseTargetDurationDays

3

Number

Service level target response target duration days default for creating a default package.

SLTResponseTargetDurationHrs

0

Number

Service level target response target duration hours default for creating default package.

SLTResponseTargetDurationMin

0

Number

Service level target response target duration minute default for creating default package.

SSM Catalog load more on Scroll

False

Boolean

Loads service request templates as the user scrolls in Self-Service mobile interface.

SSMFavoritesEnabled

False

Boolean

Enables or disables the favorites feature in Self Service Mobile interface.

TrainingEmailAddress

[email protected]

Text

Used for training.

UserDeactivationDuration

5184000

Number

As per Fedramp standard, sets the duration to automatically deactivate users who do not log in to Neurons for ITSM.

UseStoredValues

True

Boolean

Enable the creation of Stored Values in ISM.