Default Global Constants

Name	Default Value	Type	Description
AdvancedProjectEdit	False	Boolean	Ability to reopen/edit the package.
API_White_Listing_Enable	False	Boolean	Show or hide the IP Whitelisting feature.
AppDevEmailAddress	[email protected]	Text	For development use.
ArchiveAge	180	Number	Any records older than this number of days will be considered for archive.
ChatEnabled	False	Boolean	Enables or disables the Chat feature.
Config Homepage for ESM	False	Boolean	Enables the Config Homepage for ESM.
Config Homepage for MSP	False	Boolean	Enables the Self Service configuration based on OrgUnits (for MSP customers).
DefaultComputerProvApprover	[email protected]	Text	Default approver for computer provisioning through Ivanti Desktop and Server Management (Ivanti DSM).
DefaultFromAddress	[email protected]	Text	Default approver for software installations through Ivanti DSM.
DefaultKBFeedbackIncidentOwner	ETrout	Text	Default owner value for a closed incident created by the knowledge feedback.
DefaultKBFeedbackIncidentTeam	Service Desk	Text	Default team value for a closed incident created by the knowledge feedback.
DefaultSurveyID	E7146EFB-7700-4FB3-84A7-699100925528	Text	Default survey ID.
DefaultSurveyName	Sample Survey	Text	Default survey name.
DefaultSWInstallationApprover	[email protected]	Text	Default approver for software installations through Ivanti DSM.
DisableDataChangeLogs	False	Boolean	Transaction audit logs; disables all create, update, and delete logging.
DisableDataViewLogs	False	Boolean	Transaction audit logs; disables all view logging.
Enable Chat Incident Creation as RFI	False	Boolean	Enables chat incident creation as RFI.
Enable Remote Control Integration	True	Boolean	Enables the ISM - EPM Remote Control Integration feature .
EnableAdvancedScheduleEntry	Fals	Boolean	Enable or disable the additional features for Schedule Entry.
EnableAutoSelectOnChange	False	Boolean	Applicable for the new Mobile Analyst users only. Automatically fill the value in picklist if one value is returned when the value is changed.
EnableAutoSelectOnLoad	False	Boolean	Applicable for the new Mobile Analyst users only. Automatically fill the value in picklist if one value is returned when the view is loaded.
EnableCardConfiguration	True	Boolean	Enable or disable the card configuration for New Analyst or Asset Manager Interface.
EnableClientSideValidationforReadOnly	True	Boolean	Enables client-side validation for read-only fields.
EnableEnforceHttpsFRSHEATAuthentication	False	Boolean	Enables enforcing HTTPS for FRS HEAT authenticaiton.
EnableEnhancedObjectPermission	False	Boolean	Enables you to set minimal object permissions for a role
EnableExchangeCalendar	True	Boolean	Enables or disables Exchange Calendar Integration.
EnableInboundEmailTelemetry	False	Boolean	Enable to monitor telemetry data for Inbound Email Service
EnableMSPUserValidation	True	Boolean	Enables or disables MSP user validation.
EnableNeuronsForHealing	False	Boolean	Enables or disables the Neurons for Healing feature.
EnableNeuronsSyncByAPI	False	Boolean	This is a Beta feature. Enable only after consulting with the Ivanti support team.
EnableNewLoggingLDAPImport	False	Boolean	Enables new logging mechanism for LDAP imports.
EnableOutboundEmailTelemetry	False	Boolean	Enable to monitor telemetry data for Outbound Email.
EnableRecordLocking	False	Boolean	Enables or disables record locking/visual warning.
EnableServerSideValidationfor ReadOnlyFields	True	Boolean	Enable server-side validation for read-only fields. This Global constant is set to True for new OOTB installations, and it is set to False for existing customer upgrades.
EnableStoredExpressionsBeta	True	Boolean	Enable stored expressions on the tenant.
EnableVoiceFlash	0	Number	Enables or disables Flash.
EnableSelfServiceMobile PerformanceImprovements	False	Boolean	Enables or disables Self Service Mobile Performance Improvements feature.
EnableTicketClassification	False	Boolean	Enable or disable the ticket classification feature.
EndChatSessionByAnalysts	False	Boolean	Enable analysts to end chat sessions.
Endpoint Manager Import_Update Status During Device Update	False	Boolean	Enables to update the CI status field during device update.
ExportMailBody	ExportMailBody	Text	Export mail body (saved search export).
ExportMailSubject	ExportMailSubject	Text	Export mail subject (saved search export).
IncidentSurveyFreq	5	Number	Defines the frequency for incident surveys.
ITEmailAddress	[email protected]	Text	Default IT email address.
ListenerEmailAddress	[email protected]	Text	Default address for Email listener.
MaximumFileAttachmentSize	4	Number	Allows the administrator to overwrite the object level max file size.
MaxTransactionAuditLogAge	30	Number	Transaction audit logs; specifies the age in days at which log entries are purged.
MQJournalArchivePeriod	7	Number	Deletes the Days Message Queue Journal entries after 7 days.
MSTeamsIntegrationEnabled	False	Boolean	Enables or disables the Microsoft Teams Integration feature.
NeuronsSyncAlert	7	Number	At the specified interval, checks the last import source and runs the webscript.
OLAEnabled	True	Text	Enables or disables operational level agreement-driven escalation for tasks.
QAEmailAddress	[email protected]	Text	Default QA email address.
RecordLockingTimeOutValue	30	Number	Timeout value for record locking/visual warning in minutes.
SCAutoSaveTimeout	3	Number	Autosaves every 0-N minutes. The default is every 3 minutes. To disable, set to 0 (zero). See Configuring the Save For Later Feature.
SCDisableSaveForLater	True	Boolean	Enables or disables the save for later feature. Set to true to hide the Save For Later button. See Configuring the Save For Later Feature.
SearchMetrics	True	Boolean	Flag for capturing search metrics.
ServiceDeskEmailAddress	[email protected]	Text	Service desk email address.
ServiceDeskMgrEmailAddress	[email protected]	Text	Service desk manager email address.
ServiceDeskMgrTeam	service desk	Text	Service desk manager team.
ServiceLevelManagerLoginID	Admin	Text	Default login ID.
ServiceReqSurveyFreq	5	Number	Defines the frequency for the service request survey.
Show Asset Custom Attributes	False	Boolean	Show or hide the Asset Custom Attributes tab.
Show DSM Integration Feature	False	Boolean	Show or hide the DSM Integration feature.
Show Master Incident Feature	False	Boolean	Show or hide the Master Incident feature.
Show Reorder level and Reorder Quantity	False	Boolean	Show or hide the Reorder level and Reorder quantity.
Show Resource Management Feature	True	Boolean	Show or hide the Resource Management feature.
ShowRequestOfferingConfirmationDialog	True	Boolean	Show or hide the Request Offering Confirmation dialog.
SIPUserNameEnabled	False	Boolean	Enable or disable SIP username.
SLAEnabled	True	Boolean	Enables or disables the service level agreement-driven escalation for incidents and service requests. The service level agreement calculation is based on this global constant by default. If the value is false (default), the service level agreement is not associated with incidents and service requests that have been created. If the value is true, the service level agreement is associated with incidents and service requests.
SLTDeliveryComplianceTarget	90	Number	Service level target delivery compliance target default for creating a default package.
SLTDeliveryTargetDurationDays	5	Number	Service level target delivery target duration days default for creating a default package.
SLTDeliveryTargetDurationHrs	0	Number	Service level target delivery target duration hours default for creating a default package.
SLTDeliveryTargetDurationMin	0	Number	Service level target delivery target duration minutes default for creating a default package.
SLTResolutionComplianceTarget	90	Number	Service level target resolution compliance target default for creating a default package.
SLTResolutionTargetDurationDays	5	Number	Service level target resolution target duration days default for creating a default package.
SLTResolutionTargetDurationHrs	0	Number	Service level target resolution target duration hours default for creating a default package.
SLTResolutionTargetDurationMin	0	Number	Service level target resolution target duration minutes default for creating a default package.
SLTResponseComplianceTarget	90	Number	Service level target response compliance target default for creating a default package.
SLTResponseTargetDurationDays	3	Number	Service level target response target duration days default for creating a default package.
SLTResponseTargetDurationHrs	0	Number	Service level target response target duration hours default for creating default package.
SLTResponseTargetDurationMin	0	Number	Service level target response target duration minute default for creating default package.
SSM Catalog load more on Scroll	False	Boolean	Loads service request templates as the user scrolls in Self-Service mobile interface.
SSMFavoritesEnabled	False	Boolean	Enables or disables the favorites feature in Self Service Mobile interface.
TrainingEmailAddress	[email protected]	Text	Used for training.
UserDeactivationDuration	5184000	Number	As per Fedramp standard, sets the duration to automatically deactivate users who do not log in to Neurons for ITSM.
UseStoredValues	True	Boolean	Enable the creation of Stored Values in ISM.
AccessControlAllowOrigin	True	Boolean	The AccessControlAllowOrigin response header indicates if the response can be shared by requesting code from the given origin. If the AccessControlAllowOrigin is set to True - then a request coming to the server can be identified as linked with the tenant having this global constant value, the Access-Control-Allow-Origin header will have the value of the constant. This should be set to the tenant URL value (but it can differ if required), and then all requests coming to that tenant will have this header set by the application in their responses. If the AccessControlAllowOrigin is set to False - access-control-allow-origin header on the responses is not present (unless they are configured on IIS level or something similar).

AdvancedProjectEdit

False

Boolean

Ability to reopen/edit the package.

API_White_Listing_Enable

False

Boolean

Show or hide the IP Whitelisting feature.

AppDevEmailAddress

[email protected]

Text

For development use.

ArchiveAge

180

Number

Any records older than this number of days will be considered for archive.

ChatEnabled

False

Boolean

Enables or disables the Chat feature.

Config Homepage for ESM

False

Boolean

Enables the Config Homepage for ESM.

Config Homepage for MSP

False

Boolean

Enables the Self Service configuration based on OrgUnits (for MSP customers).

DefaultComputerProvApprover

[email protected]

Text

Default approver for computer provisioning through Ivanti Desktop and Server Management (Ivanti DSM).

DefaultFromAddress

[email protected]

Text

Default approver for software installations through Ivanti DSM.

DefaultKBFeedbackIncidentOwner

ETrout

Text

Default owner value for a closed incident created by the knowledge feedback.

DefaultKBFeedbackIncidentTeam

Service Desk

Text

Default team value for a closed incident created by the knowledge feedback.

DefaultSurveyID

E7146EFB-7700-4FB3-84A7-699100925528

Text

Default survey ID.

DefaultSurveyName

Sample Survey

Text

Default survey name.

DefaultSWInstallationApprover

[email protected]

Text

Default approver for software installations through Ivanti DSM.

DisableDataChangeLogs

False

Boolean

Transaction audit logs; disables all create, update, and delete logging.

DisableDataViewLogs

False

Boolean

Transaction audit logs; disables all view logging.

Enable Chat Incident Creation as RFI

False

Boolean

Enables chat incident creation as RFI.

Enable Remote Control Integration

True

Boolean

Enables the ISM - EPM Remote Control Integration feature .

EnableAdvancedScheduleEntry

Fals

Boolean

Enable or disable the additional features for Schedule Entry.

EnableAutoSelectOnChange

False

Boolean

Applicable for the new Mobile Analyst users only. Automatically fill the value in picklist if one value is returned when the value is changed.

EnableAutoSelectOnLoad

False

Boolean

Applicable for the new Mobile Analyst users only. Automatically fill the value in picklist if one value is returned when the view is loaded.

EnableCardConfiguration

True

Boolean

Enable or disable the card configuration for New Analyst or Asset Manager Interface.

EnableClientSideValidationforReadOnly

True

Boolean

Enables client-side validation for read-only fields.

EnableEnforceHttpsFRSHEATAuthentication

False

Boolean

Enables enforcing HTTPS for FRS HEAT authenticaiton.

EnableEnhancedObjectPermission

False

Boolean

Enables you to set minimal object permissions for a role

EnableExchangeCalendar

True

Boolean

Enables or disables Exchange Calendar Integration.

EnableInboundEmailTelemetry

False

Boolean

Enable to monitor telemetry data for Inbound Email Service

EnableMSPUserValidation

True

Boolean

Enables or disables MSP user validation.

EnableNeuronsForHealing

False

Boolean

Enables or disables the Neurons for Healing feature.

EnableNeuronsSyncByAPI

False

Boolean

This is a Beta feature. Enable only after consulting with the Ivanti support team.

EnableNewLoggingLDAPImport

False

Boolean

Enables new logging mechanism for LDAP imports.

EnableOutboundEmailTelemetry

False

Boolean

Enable to monitor telemetry data for Outbound Email.

EnableRecordLocking

False

Boolean

Enables or disables record locking/visual warning.

EnableServerSideValidationfor ReadOnlyFields

True

Boolean

Enable server-side validation for read-only fields. This Global constant is set to True for new OOTB installations, and it is set to False for existing customer upgrades.

EnableStoredExpressionsBeta

True

Boolean

Enable stored expressions on the tenant.

EnableVoiceFlash

0

Number

Enables or disables Flash.

EnableSelfServiceMobile PerformanceImprovements

False

Boolean

Enables or disables Self Service Mobile Performance Improvements feature.

EnableTicketClassification

False

Boolean

Enable or disable the ticket classification feature.

EndChatSessionByAnalysts

False

Boolean

Enable analysts to end chat sessions.

Endpoint Manager Import_Update Status During Device Update

False

Boolean

Enables to update the CI status field during device update.

ExportMailBody

Text

Export mail body (saved search export).

ExportMailSubject

Text

Export mail subject (saved search export).

IncidentSurveyFreq

5

Number

Defines the frequency for incident surveys.

ITEmailAddress

[email protected]

Text

Default IT email address.

ListenerEmailAddress

[email protected]

Text

Default address for Email listener.

MaximumFileAttachmentSize

4

Number

Allows the administrator to overwrite the object level max file size.

MaxTransactionAuditLogAge

30

Number

Transaction audit logs; specifies the age in days at which log entries are purged.

MQJournalArchivePeriod

7

Number

Deletes the Days Message Queue Journal entries after 7 days.

MSTeamsIntegrationEnabled

False

Boolean

Enables or disables the Microsoft Teams Integration feature.

NeuronsSyncAlert

7

Number

At the specified interval, checks the last import source and runs the webscript.

OLAEnabled

True

Text

Enables or disables operational level agreement-driven escalation for tasks.

QAEmailAddress

[email protected]

Text

Default QA email address.

RecordLockingTimeOutValue

30

Number

Timeout value for record locking/visual warning in minutes.

SCAutoSaveTimeout

3

Number

Autosaves every 0-N minutes. The default is every 3 minutes. To disable, set to 0 (zero). See Configuring the Save For Later Feature.

SCDisableSaveForLater

True

Boolean

Enables or disables the save for later feature. Set to true to hide the Save For Later button. See Configuring the Save For Later Feature.

SearchMetrics

True

Boolean

Flag for capturing search metrics.

ServiceDeskEmailAddress

[email protected]

Text

Service desk email address.

ServiceDeskMgrEmailAddress

[email protected]

Text

Service desk manager email address.

ServiceDeskMgrTeam

service desk

Text

Service desk manager team.

ServiceLevelManagerLoginID

Admin

Text

Default login ID.

ServiceReqSurveyFreq

5

Number

Defines the frequency for the service request survey.

Show Asset Custom Attributes

False

Boolean

Show or hide the Asset Custom Attributes tab.

Show DSM Integration Feature

False

Boolean

Show or hide the DSM Integration feature.

Show Master Incident Feature

False

Boolean

Show or hide the Master Incident feature.

Show Reorder level and Reorder Quantity

False

Boolean

Show or hide the Reorder level and Reorder quantity.

Show Resource Management Feature

True

Boolean

Show or hide the Resource Management feature.

ShowRequestOfferingConfirmationDialog

True

Boolean

Show or hide the Request Offering Confirmation dialog.

SIPUserNameEnabled

False

Boolean

Enable or disable SIP username.

SLAEnabled

True

Boolean

Enables or disables the service level agreement-driven escalation for incidents and service requests.

The service level agreement calculation is based on this global constant by default.

If the value is false (default), the service level agreement is not associated with incidents and service requests that have been created. If the value is true, the service level agreement is associated with incidents and service requests.

SLTDeliveryComplianceTarget

90

Number

Service level target delivery compliance target default for creating a default package.

SLTDeliveryTargetDurationDays

5

Number

Service level target delivery target duration days default for creating a default package.

SLTDeliveryTargetDurationHrs

0

Number

Service level target delivery target duration hours default for creating a default package.

SLTDeliveryTargetDurationMin

0

Number

Service level target delivery target duration minutes default for creating a default package.

SLTResolutionComplianceTarget

90

Number

Service level target resolution compliance target default for creating a default package.

SLTResolutionTargetDurationDays

5

Number

Service level target resolution target duration days default for creating a default package.

SLTResolutionTargetDurationHrs

0

Number

Service level target resolution target duration hours default for creating a default package.

SLTResolutionTargetDurationMin

0

Number

Service level target resolution target duration minutes default for creating a default package.

SLTResponseComplianceTarget

90

Number

Service level target response compliance target default for creating a default package.

SLTResponseTargetDurationDays

3

Number

Service level target response target duration days default for creating a default package.

SLTResponseTargetDurationHrs

0

Number

Service level target response target duration hours default for creating default package.

SLTResponseTargetDurationMin

0

Number

Service level target response target duration minute default for creating default package.

SSM Catalog load more on Scroll

False

Boolean

Loads service request templates as the user scrolls in Self-Service mobile interface.

SSMFavoritesEnabled

False

Boolean

Enables or disables the favorites feature in Self Service Mobile interface.

TrainingEmailAddress

[email protected]

Text

Used for training.

UserDeactivationDuration

5184000

Number

As per Fedramp standard, sets the duration to automatically deactivate users who do not log in to Neurons for ITSM.

UseStoredValues

True

Boolean

Enable the creation of Stored Values in ISM.

AccessControlAllowOrigin

True

Boolean

The AccessControlAllowOrigin response header indicates if the response can be shared by requesting code from the given origin.

If the AccessControlAllowOrigin is set to True - then a request coming to the server can be identified as linked with the tenant having this global constant value, the Access-Control-Allow-Origin header will have the value of the constant. This should be set to the tenant URL value (but it can differ if required), and then all requests coming to that tenant will have this header set by the application in their responses.

If the AccessControlAllowOrigin is set to False - access-control-allow-origin header on the responses is not present (unless they are configured on IIS level or something similar).