Using the DeleteObject Web Method

Deletes the specified business object record.

Request Syntax

FRSHEATIntegrationDeleteBOResponse DeleteObject(string sessionKey, string tenantId, ObjectCommandData commandData)


sessionKey: The session key from the Connect web method.

tenantId: The tenant for which the session key is authenticated.

commandData: A structure containing information about the creation request.

Return Value

FRSHEATIntegrationDeleteBOResponse object, defined as follows:

public class


public string status { get; set; }

public string exceptionReason { get; set; }


The FRSHEATIntegrationDeleteBOResponse class has the following fields:

status: Provides a status about the state of the connection. The table below contains a full description of the available status values.

exceptionReason: Contains exception information, if the application throws an exception when running this web method.

The following table lists the available status values and describes how to interpret them.

Status Explanation


Successfully deleted the business object record. This web method also returns a status of success if it cannot find the specified record in the tenant.


Cannot delete the business object record.  


Typically the error occurs if the specified business object does not exist in the application. The message is:


definition for business object <BusinessObject># was not found


Ensure that the specified business object exists in the tenant.


The following example deletes the incident record with the specified RecID.

ObjectCommandData data = new ObjectCommandData();

data.ObjectType = "Incident#";

data.ObjectId = "96F889A8CE6E4F9C8B3A99852F788670";


FRSHEATIntegrationDeleteBOResponse response = frSvc.DeleteObject(authSessionKey, tenantId, data);


if (response.status != "Success")


Console.WriteLine("Ran into the following error when deleting the record: " + response.exceptionReason);