Setting Up Email

About Setting Up Email

About Email Processing

Working with Email Servers

Working with Email Inboxes

Working with the Outbox

Troubleshooting Email

Using the Address Book

Working with the Communication Manager

About Setting Up Email

Users can create incidents and other business objects (such as problems, changes, and Knowledge Base articles) by email. By default, Neurons for ITSM includes a business object to use to create an incident using email but to create other business objects, you must create additional inboxes and provide users with a template.

Neurons for ITSM stores the configuration for an email service provider as a service business object in the Neurons for ITSM Configuration Database, while tenant-specific configurations are stored within each tenant database.

The email service sends emails using the individual SMTP configuration for the tenant.

The Neurons for ITSM email service only supports HTML and plain text.  It does not support rich text format (RTF).