Example: Troubleshooting Email Text

In this example, the text is double-spaced after using copy and paste.

When you copy and paste an email from Microsoft Outlook into a multiline HTML field, the lines become double-spaced. This occurs because Microsoft Outlook inserts a non-breaking space ( ) into each empty line. This issue is also browser dependent, as it occurs when using Mozilla Firefox or Google Chrome, but not Microsoft Internet Explorer.

For example, within Microsoft Outlook, you can view the source text of your email (right-click and select View Source) and observe the extra code inserted, such as:

<p class="MsoNormal"><span style="color:#1F497D;mso-ansi-language: EN-US" lang="EN-US">&nbsp;</span></p>

This code does not appear in the text of the email, but it interpreted correctly when pasted into Neurons for ITSM.

To remove the extra lines, delete them manually.