Adding Exceptions

You can add holidays and other non-working days as exemptions to the hours of operation.

There are two types of exceptions:

Recurring - For repeated exception.

Manual - For one time exception.

Adding Recurring Exception

There are two types of recurring exceptions:

Working time

Non-working time

The following are the steps to create a recurring exception:

1.From the Configuration console, click Configure > Organization Profile > Business Hours.

2.Open an existing schedule.

3.Click Recurrent to add a recurrence pattern. The application displays the Add Exception page.

4.Enter information into the fields.

Field Description
Name A unique name for the exception.
Exception type

The exception type. You can select one of these:

Working time

Non-working time

Whole day Applies the recurrence to a 24-hour day.
Overnight Adds this recurrence as an overnight (after business hours) service.

Start

The start and end time of your operation (not applicable if you select Whole day).

End

Recurrence pattern

The number of occurrences. Select the pattern options according to the chosen interval. Select the interval (daily, weekly, monthly, yearly).

Range of recurrence

The start and end date ranges for this schedule.

No end date

End after (enter number) occurrences

End by (enter date)

5.Click Save. The application no longer highlights the day and the exception appears at the bottom of the page.

Adding Manual Exception

1.From the Configuration Console, click Configure > Organization Profile > Business Hours.

2.Open an existing schedule.

3.Click Manual dates to add a manual exception, such as a half-day.

4.Enter information into the fields.

Field Description
Name A unique name for the exception.
Exception type

The exception type. You can select one of these:

Working time

Non-working time

5.Click the Add Hours of Operation icon to add a row, then enter the date information.

Field Description

Date

Date of the exception.

Whole day

Applies the exception to a 24-hour day.

Start Time

The start and end time of your operation (not applicable if you select Whole day).

 

End Time

Overnight

Adds this exception as an overnight service (after business hours).

Name

Name each row of the exception for future reference (optional).

6.Click the delete icon to remove a row.

7.Click Save.

On the calendar, the application displays the hours of operation settings with an orange background.