Ivanti Neurons Connector

This topic includes the configuration details for Ivanti Neurons Connector.

To access the Ivanti Neurons Connector settings page:

1.From the Configuration console, click Extend > Integration Tools > Data Import Connections, to open the Data Source Manager page.

The page lists all the connections that are already defined for your installation.

2.Click Add New... to add a new connection and to open the Settings page.

Connection Settings Page

Connection Setting


For this feature to work, you must link the tenant with Ivanti Neurons tenant. To do this, contact Ivanti Operations team.

  1. In the Connection Name field, enter a unique name for the connection.
  2. From the Connection Type drop-down list, select Ivanti Cloud Connector.
  1. The following two fields appear:
    1. Cloud Connector API Path: The default path appears as api/discovery/v1/. However, this can be modified, if required.
    2. Cloud Connector Object: Enter the name of the business object for which you want to fetch data.
  2. Click Next. The Object Mapping page opens.

Object Mapping

  1. Enter information into the fields.
Field Description
Mapping Select Add new... from the drop-down list.

The application creates a clone of the mapping, which you can then modify.

This button is only enabled if you select an existing mapping.


Use the default name or modify the name to and click Save as new.

Source Mapping Tables A list of tables that is populated based on the Cloud Connector Object, as defined in step 3b of the Connection Setting phase.
Root Table Select the primary table containing the master data that uniquely defines the computer systems in your organization.
Unique Key Select the field that is primary in identifying your records, which can be used to retrieve additional information. This field lists the fields containing keys that uniquely identify your record. The fields that appear in the list are taken from the first record in your source file.
Target Business Object

Use the Target Business Object field to enter a few letters of the target business object, and then click Filter by Name or Filter by Object to narrow your search. For example, if you are importing a list of employee records into Neurons for ITSM, the primary business object you need to map to is the Employee business object.

Highlight the business object in the list. This field is the primary business object in Neurons for ITSM into which the data is imported.

The list shows all the business objects in Neurons for ITSM.

Exclude Validation Objects

Select this check box if you want to exclude the validation objects that are part of the target business object.

  1. Click Next. The Filter Settings page opens.

Filter Settings

The Filter Manager enables filtering inflow of device types based on the filter criteria. For instance, an Administrator can select to import Asset Type of only Laptop by creating the filter value Laptop.

Filter Manager

The filter settings made during import remains saved for further import.

Based on the filter settings, only those messages which are relevant to mapping will be processed by IvantiNeurons for ITSM tenant and rest of the messages will be discarded.

To filter out null parameters, use the NotEqual operator instead of NoContain . For example, when filtering device which does not have serial number to sync from Neurons.

The filter settings works only for single value filter in each row. If the field selected in the left panel of the mapping results multiple values, then those filters will not work. It advised to use the filter settings accordingly.

For example, if you choose Device.BIOS.BIOSSettings in root table and all the properties related to Device.BIOS.BIOSSettings will be displayed on Filter settings page.

When you set the filter settings as shown in the images below, then the filter will not work.

Field Mapping

This page is used to define the field-level mapping and transformation. The left column shows the source file name and the right column shows the target business object field name. It is assumed that the Source mapping names are known or identified in advance.

  1. If appropriate, select a transformation function from the middle column.
  2. Select the field names to map the source file and the target business object in Neurons for ITSM.

For example: Invoice.InvoiceNumber would map to Neurons for ITSM ivnt_InvoiceNumber asset identifier.

  1. Select a transformation function from the second column, if required by your organization.
  1. If the target field is a link field, determine the name of the field to use. See Mapping Fields.
  2. (Optional). Click Auto Map to map the source file column header to the target field name. Remapping the source column header does not change your existing mapping.
  3. Click Next. The Review and Publish page opens.

Review and Publish

Click Publish, this activates the connection so that it can run according to the schedule. The application only shows this option if there is a schedule involved, like with the File on Shared Folder, FTP, Secure FTP (SSH), and Ivanti Cloud Connector connection types.

The application automatically saves all field mappings even if they are not immediately published. After you publish the data, the job runs based on the schedule/s you selected.

See Scheduling Sync From Neurons Discovery to Neurons for ITSM for help setting a your desired schedule.

Viewing, Changing or Deactivating a Published Connection

1.Log in to Neurons for ITSM.

2.Open the Integration workspace.

3.Select a record to open and view the settings.

4.To deactivate a Published connection, clear the Active check box. and then click Save.

You can resume the imports by selecting the Active check box, if needed.