Designating a User as a Named User for Licensing
Follow these steps to designate a user as a named user. If a user is not specified as a named user, the application assumes that the user is a concurrent user.
1.Log in to Neurons for ITSM.
2.Open the Employee workspace.
3.Open the employee record for the employee for whom to make a named user.
4.Check Is Named User.
6.Return to the list view and repeat steps 1 to 3 for each employee who has a named-user license.