English (United Kingdom) Language Settings

Option to localize the English (United Kingdom) is available. However, customers upgrading from an older version of the application to version 2021.1 or higher have to specifically enable it.

This feature is available in IvantiNeurons for ITSM from version - 2021.1 onwards.

This feature works as explained below:

•For existing customers

When an existing customer upgrades to version 2021.1 or higher, this feature is available. However, they can choose to use English - United Kingdom as culture (date, time, number, and currency format) or as language (localized text and culture).

•As Culture: When the default Locale is English (United Kingdom), all culture elements such as, date, time, currency, and number format of United Kingdom is applied but localized text is not applied. You only need to set the Global Constant - EnableUKEnglishLocalization as False.

•As Language: When the default Locale is English (United Kingdom), localization option for text for English (United Kingdom) is available and the culture elements is also applied. This has to be specifically configured, see the below section Setting-up the English (United Kingdom) language.

•For new customers

New customers having a fresh installation of 2021.1 or later do not have the option to choose between culture and language. When the default Locale is set as English (United Kingdom), the localized texts for English (United Kingdom) language along with the culture elements is applied. No spe

Setting-up the English (United Kingdom) Language

These settings are applicable only for existing customers upgrading from versions lower than 2021.1.

1.Log in to Neurons for ITSM as an Administrator.

2.Open the Configuration console > Global Constant > set the value for EnableUKEnglishLocalization as True.

• Existing customers who wish to continue using only the culture elements for English (United Kingdom) that is date, time, currency, and number format and not the localized texts, set the value for EnableUKEnglishLocalization as False. By default, this value will be set to False. You need not do any further settings, continue using the application as before.

• New customers using a fresh installation of Neurons for ITSM version 2021.1 or higher, the Global Constant is not available.

1.From the Configuration console, select Languages.

2.Delete en-GB, select Yes when prompted.

3.Click Add New. A list of all available languages is displayed.

4.Select English (United Kingdom).

The application adds the required columns and table for English (United Kingdom) localization.

If the Global Constant - EnableUKEnglishLocalization is set as False, English (United Kingdom) in the language list would have a remark - Not a new language, only culture will be added. Which means only culture elements would be added and not the localized text.

Once the required tables and columns are added, the application is ready for you translate and localize the language.

1.From the Configuration console > Languages > Translation Tool.

2.Select English (United Kingdom) > choose the Properties which you want to translate > click Search and update the translation.

For more information, see Using the Translation Tool.

3.You can also export the properties to an excel and update. For more information, see Importing or Exporting a Translation Spreadsheet.

When updating using the excel sheet, ensure to update all the fields, partial update will result in an exception.