Improving System Performance
If your application or database is running slowly or the application data is not synchronizing correctly, you can perform some simple actions to clear things up.
In this case, we mean the database cache (not the browser cache, although that might help some issues). Use this method if the metadata is not changing or updating.
1.From the Configuration Console, click Configure > Cache Management to open the Cache Management workspace.
2.To clear all cached items, click Remove all cache items. This action removes all queried items from the memory cache on all Neurons for ITSM application servers.
3.To clear only validation lists, click Reset cached validation lists only. This action removes all static-data validation lists from the memory cache on all Neurons for ITSM application servers. This does not affect dynamic validation lists (such as employee).
In Neurons for ITSM, throttling is when the application intentionally slows the speed of web services. We use this process to regulate the network traffic and to minimize bandwidth congestion. When using web services, Neurons for ITSM may limit the message rate, based on overall load. If you exceed the rate of 100,000 API calls per day, you may find your responses slowed to an appropriate rate. This helps ensure that you get a fair share of resources, and Ivanti can prevent unintended performance degradation from runaway integrations and denial of service attempts.
For more information about using the Neurons for ITSM integration web services, see Working with the Ivanti Integration Web Service.
In Cloud implementations, the web services used by any one customer can affect the entire application, including other customers. Therefore, Neurons for ITSM may reject or delay some or all of the web services. We recommend that you do not create web services using the Discovery integration web services that send messages faster than one API call per second.
In on-premise implementations, your web service use only affects your environment. If you exceed the recommended rate, you may see performance implications. You can adjust your implementation throttling thresholds. See the Installation and Deployment Guide for Ivanti Neurons for ITSM.