Example: Creating a Report Action

You can use the Create Report action to run an existing report against selected records. For example, you can create a printable report that lists selected items in a record.

For the Run Report action, the application does not support user prompts.

See Run Report Action.

1.From the Configuration Console, click Build > Automation Tools > Quick Actions to open the Actions Manager workspace. The list of business objects that have actions appears.

2.Click Add/Edit for the Incident business object. The Actions Center appears.

3.Click the Create New Actions tab.

4.Select Run Report. The Run Report action appears.

5.Enter information as needed in the following fields:

Report Action

Field Description
Enter action name A unique name for this action, such as Print My Report.
Enter action description Enter report action.
Enter category The category. From the drop-down list, select Form Actions.
Report Name The name of the report. Select Print Incident from the drop-down list. The report parameters appear below. Only reports that are configured to run for actions are listed.  After you select a report, the application displays the corresponding report parameters.
Can run for multiple records

Enables users to select multiple incident records and run the Print action. When enabled, you can select multiple records in the incident list view.


If you select this option, you must include the primary key field of the business object (for example, the RecID) as a report parameter. When running the report for multiple records, the application collects the RecID of the current business object and sends it to the report for processing.

6.Map the report parameters to the current business object fields by doing the following:

a. Double-click the Source Value field for the RecID parameter to activate it. The Edit Expression window appears.
b. In the Expression Editor, enter RecID. The application displays $(RecId).

RecID Field

c. Click Save.
d. Double-click the Source Value field for Show Journal, then enter yes.
e. Double-click the Source Value field for Show Assignment, then enter yes.

7.From the Actions Settings tab, set the following:

Field Description
Publish to Click the drop-down menu and select the roles that need access to this template (such as administrator, Service Desk Analyst, Service Desk Manager).
Hide in UI Leave this option unchecked to make this template available to the Neurons for ITSM user roles that you publish to.

8.Click Save. The action now appears on the list of actions.