Configure My Items Card

The field details displayed on the My Items record and the order in which it should be displayed is configurable. if you do not specifically configure, by default, the following fields are displayed - ID, Status, Incident/Service Request Summary, and Date and Time.

To configure,

1.Log in to Ivanti Neurons for ITSM as an Administrator.

2.Open the Configuration console > Users and Permissions > Roles and Permissions > Self Service > Top Level Tabs > My Items.

3.From the Configure My Items card select the fields in the sequence you want to be displayed on the My Items record. A minimum of two fields should be selected.

You can also select fields from other Business Objects such as from Incident and Service Request. For fields from other Business Objects to list in the Configure My Items Card, you should have created a field in My Items and mapped it to the required field in the other Business Object.

Upon adding a new field to the My Items Business Object, the Configure My Items Card settings are over-written and you will have to set it up again.

Sample scenario - mapping Actual Category field of Incident Business Object to a new field in My Items

Create a new field:

1.Log in to Neurons for ITSM as an Administrator and open the Configuration console.

2.Open the Business Object - FRS_MyItem > Fields > Add New.

3.Select the Type as Text and the Field Type as Unicode. The Field Type of the field you are creating and mapping to should match.

4.Enter the Field Name and Display Name as Incident Category and Save.

5.A new field - Incident Category is selected.

Map the newly created field to the Incident's field:

6.From the FRS_MyItem Business Object page, select Business Rules.

7.Select Triggered Actions, edit Add My Item.

8.Select the On Insert option and click Next.

All the fields of the My Items Business Object is displayed.

9.Select Incident Category and click in the Value field.

10.Click fx to enter the expression.

11.From the Tool Box section, select Incident > Fields > Actual Category and Save.

The field - Incident Category is mapped to Actual Category. The new field - Incident Category will now be available for selection in the Configure My Items Card.