Styling the Self Service Mobile Portal

You can configure the look and feel of the Self Service Mobile portal using the Self Service tab in the Style Editor.

The following are the steps to customize the Self Service Mobile portal:

  1. From the Configuration console, click Build > User Interface Styles > Style Editor. The application displays the Style Editor page.
  2. Click the Self Service tab.
  3. Use the options in this tab to customize the Self Service Mobile portal to suit your taste.
  • Edit Self Service Widget - takes you to the Self Service Mobile portal in edit-mode where you can design the Self Service Mobile dashboards for different Self Service Mobile extended roles.
  • Edit Enterprise Self Service Page - takes you to the Enterprise Self Service page in an edit-mode where you can design the page.

To restore the Self Service Mobile portal to its default configuration, click the Remove Customization icon at the top of the Style Editor page, next to the Role list.

Section Parameter Description

Select Theme

Text

The Self Service Mobile user interface theme. For more information on recommended color codes to be used, see Recommended color codes.

Common Text The text color of all items in the home page, including dashboard panels.
Background The background color of the home page.

Image

The background image on the upper part of the home page.

Recommended format, size, and resolution: jpg, .png, 2 MB, and 1920 (width) x 550 (height).

Footer Image

The Background image on the lower part of the home page.

Not applicable when Legacy theme is set.

Link The text color of any links on the home page.
Border The color of all borders on the home page, including borders around dashboard panels and borders under headings.
Mouseover The background color of text when you hover your mouse over it.
Active The background color of text when it is the active line in a list.
Panels Background The background color of all panels and dialog windows.
Header Color The text color of the text in all panel headers.
Header Background The background color of all panel headers.
Buttons Text The text color of buttons.
Background The background color of buttons, such as in the chat area.
Highlighted Color The background color of a selected button.
Highlighted Text Text color of a selected button.
Header Logo

The Self Service Mobile user interface logo and enables you to replace it with your own logo.

Recommended format and size: .svg and 1 Mb.

Text The color of the menu icon and IT Support Portal.
Background The color of the header background.
Accent (Header) Visible

The accent is a horizontal line at the bottom of the header.

True means visible. False means not visible.

Width

The width of the accent line, from 0 to 38 pixels.

The accent paints over the header.

Color The color of the accent line.
User Panel Info Text The color of the menu button and IT Support Portal.
Background The color of the user panel background.
Accent (User Panel) Visible

The accent is a horizontal line at the bottom of the user panel.

True means visible. False means not visible.

Width

The width of the accent line. The first 200 pixels paints over the user panel. Additional pixels paint over the navigation menu.

Color The color of the accent line.

Navigation Menu

 

 

 

Text

The color of the text in the navigation menu.

Background

The color of the background in the navigation menu.

Mouseover

The background color of text when you hover your mouse over it.

Active

The background color of text when it is the active line in the menu.

Widget

Image

Recommended format and size: .svg and 1 MB.

If the user panel and navigation menu are not visible in the right pane, click the menu icon to display them.

For information on making color changes, see Working with Colors in the Style Editor.

Recommended sizes for images

Recommended color codes

This is introduced in 2021.2 and applicable for existing customers, new customers installing Neurons for ITSM version 2021.2 have is set up out-of-the-box.

  1. In the Configuration, click Build > User Interface Styles > Style Editor.
  1. Select Self Service and select a Theme.
  2. It is recommended to set the color codes given in the below table for better user experience.
Section Parameter

Description

Color Code

Common Text

Text color of all items in the home page, including dashboard panels.

#222222FF

Background

Background color of the home page.

#F5F5F5FF

Link

Text color of any links on the home page.

#2286BBFF

Border

The color of all borders on the home page, including borders around dashboard panels and borders under headings.

#D9D9D9FF

Mouseover

Background color of text when you hover your mouse over it.

#F4F4F4FF

Active

Background color of text when it is the active line in a list.

#DEEDFCFF

Panels

 

Background

Background color of all panels and dialog windows.

#EFF2F5FF

Header Color

Text color of the text in all panel headers.

#222222FF

Header Background

Background color of all panel headers.

#E3E8EDFF

Buttons

 

Text

Text color of buttons.

#2286BBFF

Background

Background color of buttons.

#FFFFFFFF

Highlighted Color

Background color of buttons that are highlighted.

#242933FF

Highlighted Text

Text color of buttons when they are highlighted.

#FFFFFFFF

Header

 

 

 

 

 

Text

Text color of the header bar area.

#555555FF

Background

For a gradient texture, use different colors for the Background and Background Center fields. For a solid texture, use the same color for both.

#EFF2F5FF

User Info Panel Text

Color of text in the user info panel.

#FFFFFFFF

Background

Background color of the user info panel.

#515E76FF

Navigation Menu

 

 

 

Text

Navigation menu text color.

#303540FF

Background

Background color of the navigation menu.

#FFFFFFFF

Mouseover

Navigation menu text color when you hover your mouse.

#F4F4F4FF

Active

The color highlight of the menu that is currently selected/active.

#C2DDF2FF

Adding a New Logo to the Self Service Mobile Portal

In the Self Service Mobile portal, logos are scaled to fit a 27-pixel vertical space in the header. Because scaling reduces image quality, the preferred logo dimensions are 27 pixels high and up to 200 pixels wide. The maximum logo dimensions are 650 pixels high by 650 pixels wide.

To add a new logo to the Self Service Mobile user interface, do the following:

1.Access the Style Editor. See Accessing the Style Editor.

2.Click the Self Service tab.

3.From the Header section, click Upload file.

4.Click the Select File icon .

5.Browse for the logo on your to add and double-click the file name.

The application displays the new logo in place of the default logo and on the header in the right pane.

Self Service Mobile User Interface Logo

The application marks the unsaved value with a red triangle at the left and the Revert icon at the right.

6.Click Save.

Restoring the Default Logo for the Self Service Mobile User Interface

To restore the default logo for the Self Service Mobile user interface, do the following:

1.Access the Style Editor. See Accessing the Style Editor.

2.Click the Self Service tab.

3.In the Header, click the current logo.

4.Click the Delete Uploaded File icon .

5.The application deletes the current logo and displays the default Neurons for ITSM logo in its place.

The application marks the unsaved value with a red triangle at the left and the Revert icon at the right.

6.Click Save.