To view the survey metrics, do the following:
1.Log into the Service Desk Console.
2.Open the Survey Metric View workspace.
Survey Metric View Workspace
3.To view the original record that generated the survey, open a record and click Go To Parent.
Survey Metric View Record
The SurveyMetricView business object has one form and one layout. It is only available to administrators. The default form shows the following fields for each survey:
|Category||The survey category.|
|CI Owner||The configuration item owner.|
|Closed Date Time||The date and time the record was closed.|
|BO RecId||The RecID of the business object.|
|Numeric Value||The survey numeric value.|
|Owner Team||The record owner team.|
|Owner||The record owner.|
|Org Unit||The record organizational unit.|
|Service||The record service.|