Integrating Microsoft Teams with Ivanti Neurons for ITSM

You can integrate Microsoft Teams with Ivanti Neurons for ITSMand create a custom Teams app. With this, the end user can use the Teams app as a communication channel to chat with Service Desk Analysts, create incidents, and view the status of their incidents.

This feature is not available for customers using Ivanti Neurons for ITSM version 2020.3 or prior.

Integration Process

Microsoft Teams User Details

This workspace displays all the users' details who have initiated a chat using your organization's Teams app. Double-click on a record to view the details of the user including the incidents created for the user from the Teams app. You can also view and edit the incidents by double-clicking the incident record.