Importing Employees using Azure AD Connector

You can import employee records into ITSM using the Azure AD Connector.

This feature is available to users of Neurons for ITSM version 2022.4 and above. If you have an older version and want to use this feature, ensure you upgrade your instance to 2022.4 or newer and apply this package upon upgrading.

Importing employee records:

1.Open the Azure AD Employee Connector workspace.

2.Select the Enabled check box.

3.Create an API Key on the tenant with admin access.

4.Enter values in the Client ID, Client Tenant ID, and Client Secret fields.

You can get these values from your Azure Client account.

5.Enter the API key.

6.Under the Please select only one option below section, select any one of the listed options as the Primary Key.

Ensure you select only one option.

7.A list of pre-mapped fields are displayed. You can add custom fields using,

ISM Employee Field - field in ISM that should be mapped.

Azure AD Fields - field in Azure AD that should be mapped.

8.Select the Fixed Value field and enter a value if there is no value for the Azure AD Field with respect to the Neurons for ITSM Field.

9.Click Add Mapping. The mapped fields are displayed in the Field Mappings tab.

For the import to work, add the following mappings:

In the ISM Employee Field select Team.

In the Azure AD Fields select the relevant field you want to map.

10.Save and exit by clicking List View.

11.From the Action Menu drop-down, select Execute Employee Import.

12.Open the record to check the import status.

After importing, the records are fetched in the Queue tab of the record. After which is goes into the Employee workspace.

13.Click the Queue tab, if the RunOutPut field displays Completed without errors. The import is successful.

The employee records would be fetched in the Employee workspace.

The Ivanti Azure AD Schedule Entry is scheduled to run every hour, therefore, the records are updated hourly basis.