Deploying Software from a Request Offering

If you have Ivanti Automation and Ivanti Endpoint Manager (EPM), you can configure a Request Offering that automatically installs software on an end user's computer. The end user logs can log in to the Self Service portal and request the required item from the Software category of the Service Catalog, and after the required approvals that is set for the Request Offering, the software is automatically installed on the end user's computer.

The following are the steps to setup the Deploying Software from a Request Offering Feature:

1.Download the Software Deployment from Service Request package from Ivanti Marketplace

2.Setting up Neurons for ITSM - Endpoint Manager Integration

3.Setting up Ivanti Automation

a. Prerequisites
b. Enabling the Automation Dispatcher API
c. Adding the Global Variables
d. Importing the building blocks
e. Scheduling the run books

4.Setting up Neurons for ITSM

a. Setting up Ivanti Automation Connection
b. Setting the Display Name and Approvals for the Software Package
c. Setting up the Request Offering

5. Requesting a Software Deployment

Setting up Ivanti Automation

Setting up Neurons for ITSM

Once you have finished setting up Ivanti Automation, you need to setup the connection between Automation and Neurons for ITSM and then setup the required approvals for the software packages and finally setup the Request Offering.

Requesting a Software Deployment

When you have completed alL the above settings, end-users can request a software deployment using the Request Offering.