Gets the service request parameter value as part of a workflow.


GetSRPValue(recId, parameterFieldName)

Enabled For

For a description of the business object categories, see Notes on "Enabled For".

Business Object Category Yes/No
Business Rules: Before-Save Rules Yes
Business Rules: Calculation Rules (After Save, with or without Also Recalculate on Load) Yes
Business Rules: Calculation Rules (Before Save or Always, without Also Recalculate On Load) Yes
Business Rules: Calculation Rules (Before Save or Always, with Recalculate On Load) Yes
Business Rules: Editing Rules Yes1
Business Rules: Initialization Rules Yes
Business Rules: Read Only Rules No
Business Rules: Required Rules Yes1
Business Rules: Validation Rules Yes
Client Expressions No
Object Permissions No
Services Yes
Mobile Yes
Quick Actions (except UI Quick Actions) Yes
UI Quick Actions No
Reports Yes
Search/Dashboard without field references Yes
Search/Dashboard with field references No

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1. Except when this field appears on a form or is triggered by such a field.


Parameter Description
recId The RecID of the service request instance.
parameterFieldName The name of the service request field on the Parameter tab for which to return the value.

Return Value

The same type as the value of the parameterFieldName parameter. For example, if the parameterFieldName parameter is a DateTime value, this function returns a DateTime value.


$(GetSRPValue(RecId, "RequesterDepartment") != "IT")

Use the example above to retrieve the value of a parameter in a service request. In this example, the GetSRPValue function retrieves the RequesterDepartment parameter from the service request and determines if the requester is not in the IT department. This example might be used in a triggered action to send a notification to the user if they are not in IT and would therefore not see the service request as a normal course of business.

This function is often used in conjunction with the summary field of the service request to identify which service request is in use to know which parameters are available.