Working with the Outage Log
The outage log captures information on a service outage and is part of the availability management process. Each time you have an outage, record it here. The availability report deducts this time from the availability.
1.Log in to Neurons for ITSM.
2.Open the Service or CI Service workspace.
3.Select the Outage Log tab. (See About Creating a Service.) The application displays the list of logs, if any.
4.Click New Outage Log. The application displays a blank form.
5.Enter information into the fields.
|Category||The category. Choose from the drop-down list, or enter a new category.|
|Started On||When the outage started. Displays the current time by default. Click the calendar to choose a different date and time.|
|End On||When the outage ended. Displays the current time by default. Click the calendar to choose a different date and time.|
|Duration||(Optional) The number of seconds to capture.|
6.Click Save. The window closes.