Default Notifications

Business Object | Location |
---|---|
Change# | Notify requester that change is closed. |
Change# | Notify requester that change is Implemented. |
Change# | Notify requester that change is pending approval. |
Change# | Notify requester that change is scheduled. |
Change# | Prompt reason and create journal notes when change is canceled. |
Change# | Prompt reason and create journal notes when change is deferred. |
Change# | Prompt reason and create journal notes when change is denied. |
Change# | Send notification to owner when change is requested. |
Change# | Send notification when change is implemented. |
FRS_ApprovalVoteTracking# | Send cancellation notification to approver. |
Incident# | Active notification. |
Incident# | For new incident notification. |
Incident# | Incident closure notification. |
Incident# | Incident priority 1 notification. |
Incident# | Incident resolution notification. |
Incident# | Owner assigned. |
Incident# | Owner team assignment. |
Incident# | Priority changed. |
Incident# | Response time lapsed. |
Incident# | Send survey upon incident closure. |
Incident# | Stop escalation clock. |
Incident# | VIP notification. |
Journal# | Email send email. |
PIR# | Notify change coordinator that PIR has failed. |
PIR# | Notify change requester that PIR is failed. |
Problem# | Active problem resolved status change notification. |
Problem# | Identified to active status change notification. |
Problem# | Logged to investigation status change notification. |
Problem# | New priority 1 notification. |
Problem# | New problem notification. |
Problem# | Problem resolved third party. |
Problem# | Waiting for third party to resolved status change notification. |
Problem# | Waiting for resource to resolved status change notification. |
ReleaseMilestone# | Active milestone notification. |
ReleaseMilestone# | Completed milestone notification. |
ServiceReq# | Cancel service request. |
ServiceReq# | Send survey upon service request closure. |
Task# | Assignment send cancellation notification to assigner. |
Task# | Assignment send completed notification to assigner. |
Task# | Assignment send assigned notification. |
Task# | Assignment send cancel notification. |

Condition for Notification |
Email Sent To ... |
Incident changed to active status |
Incident owner |
New incident is created |
Requester (customer) User reporting the incident (reported by) |
Incident status changed to closed |
Requester (customer) |
Incident created, with a priority of 1 |
Incident owner Incident owner team manager Incident owner team |
Incident status changed to resolved |
Requester (customer) |
Incident owner is assigned |
Incident owner |
Incident team is assigned |
Incident owner team |
Incident priority has changed |
Requester (customer) |
Incident response time has been breached |
Incident owner |
Survey response upon incident closure |
Requester (customer) |
Incident requester updated to VIP requester (customer) |
Incident owner Incident owner team manager Incident owner team |
Incident owner is reassigned |
Requester (customer) Incident owner |

Condition for Notification |
Email Sent To ... |
A logged change is requested |
Change Manager |
A logged change is cancelled |
Change Requester |
A requested change is denied |
Change Coordinator Change Manager |
Change is pending approval |
Change Requester Change Approvers |
Change is scheduled |
Change Requester |
Change is implemented |
Change Requester |
Change is deferred |
Change Requester |
Change is closed |
Change Coordinator Change Requester |
Change tasks completed |
Change Manager Task owners |

Business Object | Location |
---|---|
CI# | Notification of change baseline. |
CI# | Notification to configuration item owner of change baseline. |
Employee# | New self user notification. |
Employee# | Welcome self registered user. |
FRS_ApprovalVoteTracking# | Approval vote tracking notification. |
FRS_ApprovalVoteTracking# | Approval vote tracking notification for incident. |
FRS_ApprovalVoteTracking# | Knowledge approval vote notification. |
FRS_ApprovalVoteTracking# | Send notification for vote. |
FRS_ApprovalVoteTracking# | Send notification for vote for release milestone. |
FRS_ApprovalVoteTracking# | Send notification to vote for software request. |
FRS_ApprovalVoteTracking# | Service request approval notification. |
Incident# | Stop clock. |
Incident# | "Waiting for customer" reminder. |
Incident# | 1st escalation notification. |
Incident# | 2nd escalation notification. |
Incident# | 3rd escalation notification. |
Incident# | Incident assigned notification. |
Incident# | Incident closure notification. |
Incident# | Incident priority 1 notification. |
Incident# | Incident resolved notification. |
Incident# | Incident update notification. |
Incident# | New incident notification. |
Incident# | Problem workaround notification for incident owner. |
Incident# | Resolution threshold breach. |
Incident# | Response threshold breach. |
Journal# | Email resend email. |
Problem# | Incident resolved notification. |
Problem# | New notification. |
ServiceReq# | 1st escalation notification email for service request. |
ServiceReq# | 2nd escalation notification email for service request. |
ServiceReq# | 3rd escalation notification email for service request. |
ServiceReq# | New high urgency service request. |
ServiceReq# | New service request assigned to team. |
ServiceReq# | New service request received. |
ServiceReq# | Resolution threshold breach notification email for service request. |
ServiceReq# | Response threshold breach notification email for service request. |
ServiceReq# | Service request approval timeout notification. |
ServiceReq# | Service request approved notification. |
ServiceReq# | Service request denial notification. |
ServiceReq# | Service request no approver notification. |
ServiceReq# | Service request - software Installation. Computer or installation package is not selected. |
ServiceReq# | Waiting threshold breach notification email for service request. |
Task# | Assignment accept. |
Task# | Assignment complete. |
Task# | Assignment reassign. |
Task# | Assignment reject. |
Task# | Assignment waiting. |
Task# | Assignment resolution threshold warning notification email. |

Business Object | Location |
---|---|
Change | Change approval workflow NULL. |
FRS_data_dsm_sync_request | Ivanti Desktop and Server Management (Ivanti DSM) sync request. |
FRS_Knowledge.Document | Knowledge approval process for document. |
FRS_Knowledge.ErrorMessage | Knowledge approval process for error message. |
FRS_Knowledge.IssueResolution | Knowledge approval process for issue resolution. |
FRS_Knowledge.Patch | Knowledge approval process for patch. |
FRS_Knowledge.QandA | Knowledge approval process for Q and A. |
FRS_Knowledge.Reference | Knowledge approval process for reference. |
Incident | Approval incident detail workflow. |
Incident | Incident survey. |
Knowledge | Knowledge approval process. |
Release Milestone | Build and test release milestone. |
Release Milestone | Deployment milestone. |
Release Milestone | Deployment preparation milestone. |
Release Milestone | Early life support milestone. |
Release Milestone | Release and deployment planning milestone. |
Release Milestone | Release review and closure milestone. |
Release Milestone | Service testing and pilot milestone. |
ScheduleEntry | Ivanti DSM computer sync. |
ScheduleEntry | Ivanti DSM software sync. |
ServiceReq | Audio conferencing services. |
ServiceReq RequestWorkflowCompletion | Service request workflow completion block. |
ServiceReq | Send survey notification. |
Task | Assignment send notification team owner, if owner is empty. |
Task.DSM_SoftwareActivation | Ivanti DSM software activation. |
Task.SoftwareInstallation | Software Installation request. |