Biometric Authentication Login

If you are a Mobile Analyst or Self Service Mobile user, you can enable biometric authentication to log in to Ivanti Neurons for ITSM mobile app. This helps you log in to Neurons for ITSM faster and with improved security with a single touch or face scan.

Neurons for ITSM allows both fingerprint and face ID biometric type, you can choose the biometric type to configure on your mobile device. However, face ID is not supported by Neurons for ITSM on Android devices.