Ivanti Neurons for Facilities 2022.4 Self Service User

Ivanti Neurons for Facilities 2022.4 provides Self-Service Users with enhanced facilities functionality for their existing Neurons for ITSM system.

When logged on to Ivanti Neurons for ITSM with Neurons for Facilities 2022.4, a Self-Service User can:

•Reserve available conference rooms, facilities spaces, and cubicles.

•Select multiple facilities assets that are assigned to them and that they wish to take with them when moving to another facility.

•Facilities Asset Request feature is improved for better user experience and usability.

All of the above mentioned enhancements are available in the Service Catalog Facility Services section.

For general instructions on making a service request, see Service Requests and Incidents.

For information on all request features you can select in the service catalog, see Default Service Catalog Offerings..

The request features described below are new or improved for Ivanti Neurons for Facilities 2022.4.

Employee Move Request

Request to move from one facility to another, including any assets that are assigned to the requester.

To create an Employee Move Request:

1.In the Home workspace of the Self-Service portal, select More Services.

2.Select the Facility Services category, and then select Employee Move Request.

3.See Employee Move Request in Default Service Catalog Offerings for details on completing the request.

4.Click Submit when all fields are completed.

Facility Reservation

Make a reservation for a conference room, cubicle or facilities space, including catering and required equipment.

To make a reservation:

1.In the Home workspace of the Self-Service portal, select More Services.

2.Select the Facility Services category, and then select Facility Reservation.

3.See Facility Reservation Request in Default Service Catalog Offerings for details on completing the request.

4.Click Submit when all fields are completed.

Facilities Asset Request

Request a new facilities asset from the Product Catalog.

To request a facilities asset:

1.In the Home workspace of the Self-Service portal, select More Services.

2.Select the Facility Services category, and then select Facilities Asset Request.

3.See Facilities Asset Request in Default Service Catalog Offerings for details on completing the request.

4.Click Submit when all fields are completed.