Announcements, FAQs, and Alerts

Announcements and FAQs display in the Self Service portal's Home page, as well as their own workspaces. Announcements are messages sent out to the entire organization—all user roles can view announcements, but only user roles with the right access and permission can create announcements. FAQs are suggested solutions or workarounds to common questions that you can search before reporting an incident.

Alerts are global notices that include system or application errors (such as performance issues or application shutdowns), warnings (such as users unable to perform certain tasks), and informational messages (such as a printer has been moved).

You can use the Search workspace to search a list of all published FAQs, announcements, and knowledge articles from one place.

Your ability to view announcements, FAQs, and alerts depends on the options your administrator has enabled for your user role.