Announcements, FAQs, and Alerts

Announcements and FAQs display in the Self Service portal's Home page, as well as their own workspaces. Announcements are messages sent out to the entire organization—all user roles can view announcements, but only user roles with the right access and permission can create announcements. FAQs are suggested solutions or workarounds to common questions that you can search before reporting an incident.

Alerts are global notices that include system or application errors (such as performance issues or application shutdowns), warnings (such as users unable to perform certain tasks), and informational messages (such as a printer has been moved).

You can use the Search workspace to search a list of all published FAQs, announcements, and knowledge articles from one place.

Your ability to view announcements, FAQs, and alerts depends on the options your administrator has enabled for your user role.

1.From the workspaces menu, click More > Announcements. A list of announcements is displayed.

2.Click one to view the information in detail.

3.When finished, click List View.

To search for a specific announcement, enter a keyword in the Search for Announcement field (upper-right corner of the page) and click the icon or press the ENTER key. The matching results will display.

1.From the workspaces menu, click More > FAQ. A list of FAQs is displayed.

2. Click one to view the answer.

3.When finished, click List View.

To search for a specific FAQ, enter a keyword in the Search for FAQ field (upper-right area of the page) and click the icon. The application displays the matching results.

1.From the workspaces menu, click More > Alert. A list of all current alerts is displayed.

2.Click one to view the information in detail.

3.When finished, click List View.

1.From the workspaces menu, click Search. A list of all available content—FAQs, announcements, and articles is displayed.

2.From the list, click a title to view the information in detail.

To find specific content, enter text in the Search for field (top left of page) and click the icon.

To filter the list, click a type (FAQ, announcement, or knowledge) or a time period (created during last 7 days, 30 days, and so on) in the left pane.