My Items

You can use the My Items workspace to track your submitted service requests and reported incidents. If needed, you can also submit a new service request or incident from this page.

You can track the same list of items from your My Open Items list in the Home workspace.

Click My Items from the workspace menu to open My Items, where a list view displays all of your submitted requests and incidents. Click one to view it in detail and click Back to My Items List to return to the list view.

You can filter the list view as needed. Note that an administrator can view all of the items in this list:

To search for a specific item, enter a keyword in the Search My Items field and click the icon. The matching results will display.

To focus the search, use the search drop-down list to select a category of Request, Issue, and so on.

To clear all search criteria, click the icon.