Facilities Knowledge Base

Knowledge articles pertaining to Facility Management can be created and published in the Self Service portal.

To create a knowledge article

1.From the workspace menu, click More and select Facilities Knowledge Base.

2.Click New and select the type.

3.Enter information into the fields:

•Title and Description.

•Collection, Category, and Subcategory: Help to categorize the Knowledge article.

•Published Date: You can decide to publish on a set date.

• Expiration Date: You can set an expiration for the knowledge article.

4.To add a note, click Add under Journal in the Details tab.

5.To add a task, click Add New Task from the Task tab.

6.Click Save.