Using the Field Mapping Tab
The Field Mapping tab only appears if you check Method 2 (for Custom BO).
If you create a new business object, you can map certain fields to appear in an email.
1.After performing the tasks in Creating an Inbox, select the Field Mapping tab.
2.Select New Tenant Email Mailbox Mapping. The application displays the Tenant Email Mailbox Mapping workspace.
3.Enter the field to map.
| Field | Description |
|---|---|
| Map Field | The name of the field to map, such as PrimaryEmail. |
| Map Value | The field value, such as @From: |
Field Mapping Values
|
Map Field |
Map Value |
|
FRS_Knowledge Type |
Document |
|
Title |
@Subject |
|
Details |
@Body |
|
Collection |
IT Knowledge |
|
Category |
Mobile |
|
Keywords |
@From |
|
Status |
Draft |
Tokens for Field Values
|
Tokens for Field Values |
|
|
@From |
The email address from which the mapping occurs. |
|
@To[N] |
The email address for the nth value to which the mapping occurs. Indexing starts from 1, so the first email recipient is addressed as @to[1]. If the index is missing, then just the @to is used or the first recipient is less than 1 (or, @to[0]). |
|
@CC[N] |
The carbon copy email address for the nth value to which the mapping occurs. |
|
@FirstName |
The first name associated with the email from which the mapping occurs. |
|
@LastName |
The last name associated with the email from which the mapping occurs. |
|
@Subject |
The subject of the email. |
|
@Body |
The body of the email. |
4.Select Save.