Configuration Database

Use the Neurons for ITSM configuration database (ConfigDB) for the following:

•To manage different instances (such as production, staging, and UAT) of tenants.

•To update your environment. The information in the ConfigDB is originally populated by the System Configuration Wizard, which is used when installing Neurons for ITSM.

This is the master configuration database for your Neurons for ITSM system. Do not make any changes here, except in the few areas described in the 'Workspaces that Can Be Used' section. Making unauthorized changes to the ConfigDB can lead to disastrous results and may be unrecoverable. Use the ConfigDB with extreme caution.

Intended Audience

This guide is intended for advanced on-premise Neurons for ITSM - Version 2023.4 administrators and Ivanti Software personnel.

Document Organization

This help lists the workspaces in the ConfigDB and what, if any, tasks can be performed. This document contains the following sections:

•Information about logging in. See About Logging into the Configuration Database.

•Workspaces that are also available in the Neurons for ITSM Service Desk Console or the Neurons for ITSM Configuration Console. See Workspaces that Already Exist.

•Workspaces that are for internal use only. See Internal Use Only Workspaces.

•Workspaces that are populated by the System Configuration Wizard. Do not make any changes to these workspaces. See Workspaces Populated by the System Configuration Wizard.

•Workspaces where you may make changes. See Workspaces that Can Be Used.