About Third-Party Software
Neurons for ITSM does not support versions of third-party application that are no longer supported for all customers by the third-party vendor. This policy also applies to any third-party application versions released after the version certified with a specific release of Neurons for ITSM.
Third-Party Software Components
The Neurons for ITSM installation package provides the following required third-party software components:
•Microsoft SQL Server 2014 Shared Management Objects
•Microsoft System CLR Types for Microsoft SQL Server 2014
•Microsoft Exchange Web Services Managed API 2.1
•IISNode
•Microsoft Access Database Engine 2016 Redistributable
•.NET Core Hosting Bundle 6.0.31
•Microsoft .NET Framework 4.8 Full
•URL Rewrite Module 2.1 (English)
•Microsoft SQL Server 2019 Shared Management Objects
•Microsoft System CLR Types for Microsoft SQL Server 2019
•VC++ 2015 Redistributable (x64)
•VC++ 2013 Redistributable (x64)
•VC++ 2012 Redistributable (x64)
•Node.js v20.13
•Microsoft Windows Server Roles and Features
•Redis 6.2
If the installer does not detect these components on the host system, they are installed automatically.
If you create your own installation packages for remote deployment, include the software components that are listed in the system requirements that follow.
Third-Party Software Support
Ivanti relies on, and integrates with, many different third-party applications.
Ivanti Software regularly performs quality assurance testing in the interactions between Neurons for ITSM and these applications. Our policy is to support any tested version of a third-party application (as certified) and newer versions (as compliant), so long as the third-party vendor claims and maintains backward compatibility.
If Ivanti Software becomes aware that a third-party vendor has not maintained backward compatibility to the most recent certified version, Ivanti Software notes this in the compatibility matrix as an exception.
Neurons for ITSM does not support third-party applications that are older than a certified version. Ivanti Software often certifies more than one version of third-party software when more than one version is in common use; otherwise, the current generally available version is used during each Ivanti Software version quality assurance cycle.