Troubleshooting - System Requirements

If you have problems with your installation or deployment, check this section first.

1

Problem: The Neurons for ITSM web servers do not work correctly.

Possible Cause: In multi-server environments, each Neurons for ITSM web server must meet the system requirements.

Solution: See "Web Server Requirements".

2

Problem: I am unable to use integrated components, such as Neurons for ITSM Voice.

Possible Cause: You must use the Microsoft Windows operating system when you use integrated components.

Solution: Change to the Microsoft Windows operating system. See "Client Computer Requirements".

3

Problem: I am using Google Chrome and cannot download or edit reports.

Possible Cause: You have not installed the ClickOnce extension yet.

Solution: Install the ClickOnce extension for Google Chrome. Navigate to https://chrome.google.com/webstore/detail/meta4-clickonce- launcher/jkncabbipkgbconhaajbapbhokpbgkdc?hl=en to download the extension. See "Client Computer Requirements".