Navigating through the Application

Neurons for ITSM has different workspace parts and elements, learn how to access it and on what other devices the Neurons for ITSM application can be used.

Your interface might look different based on the settings provided by your administrator. For example, the colors and the modules might not be the same for all user roles.

Home Page

When you log in to Neurons for ITSM, the Home page is displayed with widgets and reports configured for the logged in user role.

You can navigate to different workspaces configured for your user role. When you open a workspace, a list of records pertaining to the selected workspace is displayed.

Home Page

Neurons for ITSM is available as a free app from the Apple store to enable iPad and iPhoNeurons for ITSMne users to interact with the database.

Main Workspace Parts

The top header bar components:

•Workspace list - click and select the workspace from the list.

•Workspace selectors - click on any workspace selector to open it. Only workspaces applicable for the logged in user role will appear.

•More workspace selectors - click, to view additional workspaces. You can also search for workspaces here.

•Logged in user name - click, to change password, locale or picture.

•Logged in user role - click, to change user role. Only configured user roles for the logged in user will be displayed.

•Online help button - click, to view the online help.

•Logout button - click, to log out of the application.

Workspace Footer Bar

The workspace footer bar components:

•Page size selector - click the drop-down arrow to select the page size.

•Reset Button - Resets personalization.

•Page number selector - select the page to be displayed.

•First and previous page arrows - navigate to first or previous page.

•Last and next page arrows - navigate to last or next page.

•Refresh button - click, to refresh data.

Tabbing Between Fields

In a form, you can tab from one field to the next. The exact tab order is set by the administrator.

Starting from the top of the form, you can tab through the controls in the header, then enter the first field in the Detail form. When you reach the last field in the Detail form, the tab moves to the child tabs (if the tab order has been specified for the form header).

Press Tab to go forward and Shift + Tab to go backwards through the fields.

Using the Full-Screen Mode

You can hide the top header bar by entering full-screen mode (this is different from pressing F11 on your keyboard, when you press F11, you still see the header bar with the top-level tabs). In full-screen mode, you do not see the header bar and top-level tabs; you only see the current business object record or workspace. This is useful when you need to display more vertical space, such as if you are working in 1024x768 where there is limited vertical space.

1.Click the arrow icon on top right corner of the page. The application is displayed in full-screen and the top header bar is hidden.

2.Press the ESC key on your keyboard or click the Exit Full Screen icon to get out of full-screen mode.