Setting up Arabic Language

Version: IvantiNeurons for ITSM 2023.4 onwards.

Role: Administrator.

This document details how you can set up Arabic language for your Self Service Mobile users.

The language is translated for all UI elements except for text entered by the user. The text in the fields will automatically display from right-to-left but for it to display in Arabic, you need to write in Arabic using an Arabic supported keyboard.

Adding the Language

1.Log in to Neurons for ITSM as an Administrator.

2.Open the Configuration console.

3.Select Organizational Profile > Languages > Add New.

4.Select Arabic. Wait for the application to process and add the language.

5.Click Ok in the prompt message after the language is successfully added.

Enabling Self Service UI V3

The Arabic language support is available only for Self Service Mobile UI V3.

1.Navigative to Style Editor and scroll down to the Self Service row.

2.Select the checkbox in Role column.

3.Select UI V3 from the drop-down list in the UI column.

4.Click Save.

You have now succesfully setup the Arabic language for your Self Service Mobile UI V3 users.