Configuring Command buttons in the Mobile Analyst Form

You can configure the Mobile Analyst form to include Command buttons for performing Quick Actions.

To configure a Command Button in the Incident form for Mobile Analyst:

1.From the Configuration console > Build > Business Objects.

2.Select the Incident Business Objects, click on Forms and then select the appropriate form for Mobile Analyst.

The form is displayed in edit mode.

3.Expand the Other section in the Controls section. A list of controls is displayed.

4.Scroll to find the Command Button control. Drag and drop it in the form section.

5.Click on the Button you just dropped and configure it in the Control Properties as needed.

For more information on the configuring the Form Controls, see About the "Other" Form Controls.

Configuring Upload Control in Mobile Analyst Form

You can configure the Mobile Analyst form to include an Upload Control field.

To configure the Upload Control field:

1.Log in to Neurons ITSM as an Administrator.

2.Click the Settings icon and navigate to Build > Business Object > Incident > Fields.

3.In the Field section, click ADD NEW.

4.Then click Binary.

5.Click not set, to enter Field Name, Display Name, and Description.

6.At the bottom, click Add This Field to continue.

7.Navigate to Forms > Incident.ResponsiveAnalyst_formEdit.

8.On the Incident.ResponsiveAnalyst_formEdit page, navigate to Incident folder > Fields folder.

9.Expand Field folder, it displays your newly created field.

10.Drag and drop the newly created binary field on the right panel and adjust it according to your preference.

11.Click Save.

Configuring Date and Currency functions in Mobile Analyst Form

You can add date and currency functions in the Create New Incident form in Mobile Analyst.

To configure the date and currency functions:

1.Log in to Neurons ITSM as an Administrator.

2.Click the Settings icon and navigate to Build > Business Object > Incident > Layouts.

3.In the Layouts section, click IncidentLayout.ResponsiveAnalyst.

4.On the IncidentLayouts.ResponsiveAnalyst page, navigate to Views in this layout and click responsive.analyst.new.

5.On the Edit Layout page, click Edit.

6.Click Description, under Control Properties, click Label Expression.

7.In Label Expression, click fx.

8.The Edit Expression dialog box appears, enter $(AddHours(3)) to configure Date function or enter $(Currency(20, "INR") to configure Currency function, and click Ok.

9.Click Save.

Configuring toolbar for child panels and tabs in Mobile Analyst Form

You can configure the toolbar functions for child panels and tabs for the Mobile Analyst role. It gives the analyst the capability to run the action within the child tab for different workspace.

To configure toolbar for child tab:

1.Log in to Neurons ITSM as an Administrator.

2.Click the Settings icon and navigate to Build > Business Object.

3.Open Business Object "Task.assignment" view.

4.Navigate to Quick Actions > Classic Action Designer.

5.Navigate to Create New Actions tab > Composite Action.

6.Click Enter action nameto enter the name.

7.In the Add new action field, use the drop-down list to select an action type.

8.In the Publish to field, use the drop-down list to select Mobile Analyst.

9.Click Save.

10. Navigate to Business Object > Incident > Layouts >IncidentLayout.ResponsiveAnalyst.

11.On the IncidentLayout.ResponsiveAnalyst page, navigate to Views in this layout and click formView.

12.On the Edit Layout page, navigate to Child Panels and click Edit in the Task row.

13.The Toolbar Editor dialog box appears, drag and drop the created action, and click Save.

14.On the Edit Layout page, click Save.