Working with Facilities Management
Version: 2023.4
Ivanti Neurons for ITSM Enterprise includes the following applications as part of the solution package:
•Neurons for Facilities
•Neurons for GRC
•Neurons for HR
•Security Operations Management
•Neurons for PPM
Minimum platform version requirements
Existing Ivanti Neurons for ITSM 2023.4 or a new installation of Neurons for ITSM Enterprise.
Installation and Configuration
New Customers
When installing ITSM 2023.4 or later, all the applications (HR, Facilities, GRC, SOM, PPM) are installed too. Customers do not have to do anything with respect to installation.
•Customers without Neurons for ITSM Enterprise licensing: The applications are disabled by default and will not be enabled.
•Customers with Neurons for ITSM Enterprise licensing: The applications are disabled by default but Ivanti Professional Services Organization (PSO) will enable them for these customers.
Existing or On-premises Customers
•Existing ITSM customers who were onboarded pre-2023.4 and wish to upgrade to Neurons for ITSM Enterprise will need to contact Ivanti Professional Services Organization (PSO) to do the install/upgrade. Cloud customers can opt in to automatic updates if desired.
•On-prem customers will need to ask Ivanti Professional Services Organization (PSO) to install/upgrade.
About Ivanti Neurons for Facilities
Use Ivanti Neurons for Facilities to provide robust functionality for the input and management of facilities-related and associated activities.
Customers can initiate Work Orders through a self-service Portal and track the status of their requests. Facilities departments can save time by scheduling recurring maintenance activities that automatically generate Work Orders at the appropriate frequency. Persona-driven dashboards provide valuable insights into the overall facilities operation.
Important: Some content, such as pick list values, is locked to preserve system functions. Locked content is designated by a padlock icon in the Configuration console. You can duplicate locked content and then edit it.
Features
•The Facilities Management team can handle Facilities Service Requests using a defined workflow.
•Work Orders for a single job as well as repeated maintenance jobs can be created, tracked, and fulfilled by the Facilities Management team.
•Stock and location of Facility Assets can easily tracked and maintained from Stock Management.
•Facility Location allows tagging of addresses to Work Orders and locating Facility Assets by location.
•Facility Dashboards gives statistics of the functioning of the department which help in making informed decisions and changes in processes.
What's New
•In line with all apps now being part of Ivanti Neurons for ITSM Enterprise, there is now just one section for Neurons for Facilities help in the Table of Contents.
Facilities Management User Roles
The following user roles, with unique responsibilities, are available for Facilities Management:
•Facilities Administrator
•Facilities Manager
•Facilities Analyst
Dashboards
When logged in using a Facility Management user role, the Home page displays dashboards specific to Facilities Management. Click My Dashboards and select the ones you want to display on your Home page.
The following dashboards are available:
•Facilities Manager Dashboard
•Facilities Recurring Work Order Dashboard
•Work Order Projects Dashboard
•Facility Assets in Stock
•Facility Assets by Location
•All Active Purchase Orders by Statuses
•All Active Shipments by Statuses
•All Active Assets by Location
•Invoices for Active Purchase Orders To Facility Assets
•All Active Work Orders by Statuses
•My Active Work Orders
•My Active Work Orders by Priority
•My Open Facility Tasks
•My Active Facility Requests
•All Active Facility Requests
•All Active Work Orders by Location
Facilities Calendar
All maintenance schedule entries are added to the Facilities Calendar. From the workspace menu. click More and select Facilities Calendar to view the maintenance schedules.