Working with Service Requests
An end-user request that is not a failure (incident) is a request for service (service request). Service requests are usually initiated on the Self-Service Portal.
You can create service requests for a requester or provide details on an existing request.
Service owners create Service Catalog request items.
See Direct Links to Service Requests for examples on how to access service requests from a URL.
Viewing Service Requests
1.Log in to the Service Desk console.
2.Open the Service Request workspace. A list of service requests appears.
3.Double-click a service request record to see details.
See Using Search for more information on searching for an existing service request.
This topic has the following subtopics:
•Working with Service Requests
•Working with Pending Service Requests
•About Creating Multi-Item Service Requests
•About Approving Service Requests
•Configuring Editable and Cancellable Service Requests
•About Canceling a Service Request
•About Closing a Service Request