How do I ...
The following topics describe specific examples on how to use Neurons for ITSM.
Access
•Logging In or Accessing Records Using URLs
Business Objects
•Displaying Change Attachments in Incident Record
•Displaying Problem Attachments as a Separate Child Panel for Parent Incident
Business Rules
•Example: Updating Field Values in Related Business Objects
Calendar
Constants
•Working with Global Constants
Counters
•Example: Using a Counter Name in an Initialization Rule
Dashboards
Development Project
•Example: Migrating Request Offering Changes
•Example: Creating or Linking Business Objects via Email
•Example: Processing an Email Based on Incident Status
•Examples of Processing Emails Received in XML Format
Escalations
•Example: Setting an Escalation Schedule by Priority
Expressions
•Using Expressions in Quick Actions
Hours of Operation
•Example: Setting Up Hours of Operation for Off Hours
Import and Export
•Example: Importing Configuration Item Relationships
•Hierarchical XML File Examples
Layouts
•Adding the ESX Business Object to the CI Layout
Lists
•Example: Highlighting Certain Incidents in a List
Log In
•Logging In or Accessing Records Using URLs
Localization
•Translating Quick Actions and Their Prompts
•Example: Translating Label Expressions
Pick Lists
•Example: Configuring a Pick List for a Request Offering
Quick Actions
•Example: Working with the Export Data Action (CAD)
•Example: Using the Run Program Action (CAD)
•Example: Using the Send Email Action (CAD)
•Examples of Using Actions (CAD)
•Translating the Self Service Action Templates
•Example: Creating a Report Action (CAD)
•Example: Using the Update Object Action
•Example: Using the Insert Child Object Action
•Example: Using the Export to Microsoft Excel Action (CAD)
•Example: Using the UI Action Quick Action to Open Another Workspace (CAD)
•Example: Using the UI Action Quick Action to Open a Workflow (CAD)
•Example: Using the Run for Child Action (CAD)
•Example: Using the Search and Link Action (CAD)
•Example: Using the Clone Object Quick Action (CAD)
Related Objects
•Using Related Items and Object Matching
•Example: Hiding Related Items in Closed Status
Search
•Search Examples
Self Service Mobile Role
•Creating a Self Service Mobile Role
•Configuring the Self Service Mobile Portal
Social Board
•Adding the Social Board to a Role
Styles
•Example: Showing Fields in Different Colors Based on Value
•Example: Using the SelectorFormat Property to Change a Style on Hover
User Configurations
•Example: Giving Service Desk Analysts Access to Assigned Incidents
•Example: Giving a Service Desk Manager Access to Incidents for an Organizational Unit
•Example: Giving a Service Desk Analyst Access to Incidents Assigned to an Organizational Unit
•Example: Giving Users in the Self-Service Portal Access to Submitted Incidents
Workflows
•Example: Defining an Approval Block for the Service Request Business Object
•Example: Using Task Status with the WaitForChild Workflow Block