Enabling Cancellation option for Request Offerings

To enable the cancellation option for request offerings, follow these steps.

1.Log in to Ivanti Neurons for ITSM as Administrator.

2.Open the Request Offerings workspace.

3.Search for the specific Request offering you want to enable the cancellation option for.

4.Double-click the request offering record.

5.Under the Define Request Offering tab, select Enable Request Cancellation checkbox.

6.Click Save.

Once this is done, when a Self Service user logs into the Service Catalog workspace and clicks View My Request, the Cancel button will be displayed for this request offering. The user can select Yes to cancel the request offering, and a confirmation message will appear, indicating that the request has been canceled with the current date.