Adding a Connector Service

Add Connector Service information for Jira or ADO so the Ticket Sharing and Synchronization (TSS) service can find it.

1.Sign in to Neurons for ITSM as an Administrator. Open the Connector Service workspace.

2.If the required service (Jira or ADO) is not listed, select New Connector Service.

3.In the Service Name field, enter ADO or Jira.

4.Save.

5.In the Credential Parameters tab, ensure the following parameters are selected:

Service URL

Username

Password

6.In the Supported Operations tab, select the following options:

Push Comments added in HEAT to Service

Pull Comments added in Service to HEAT

Push Attachments added in HEAT to Service

Pull Attachments added in Service to HEAT

7.Save.

8.The newly created Connector Service is now available in TSS.