Security Knowledge Base

Knowledge articles specific to Security Operations such as Confidential Policy, Company Policy or guidelines can be created and published. These documents can be handy for employees looking for any security related queries or information. Security Operations user roles create these documents and publish it to the Self Service Mobile portal.

This workspace is not available for Chief Information Security Officer user role.

Creating a Security Knowledge Article

1.From the workspace menu, click Security Knowledge Base

2.Click New and select the article type.

3.Enter the information into the fields:

•Title - enter the article title.

•How can I? - displayed only when the article type is Q & A.

•Description - provide a description for the article.

•Collection - select the collection the article belongs to.

•Category - select the category the article belongs to.

•Owner Team - select the team the article owned by.

•Owner - select the owner the article is owned by.

•Status - initially it is Draft, you can set appropriate status as it progresses through the workflow for approval. When the status is in Published, the article is published in the Self Service portal. When the article is no longer relevant, you can change it to Expired, and set as Archived to move it out of the Self Service portal.

4.Click Save.

The article is saved, published, or sent for review based on the status and/or the workflow policy.